Senior Salesforce Administrator

4 months ago

Makati, Philippines Gratitude Philippines Full time
Non-negotiable skills:
o Salesforce clouds: Sales and Experience Cloud
o Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices
o Business support – documentation and requirement gathering
o Project support and leadership – adept at planning and understanding of the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.

Your future duties and responsibilities:
• Participate in requirements gathering with clients, analyze and review business functional and technical requirements
• Work with clients, either on-site or remotely, to understand their business processes and strategies as it relates to Salesforce.com
• Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
• Design, configure, and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team
• Reliably deliver Salesforce Administration solutions to clients, with minimal oversight
• Produce estimates at a component level
• Discover, document, and analyze key processes
• Build reports and dashboards, as needed, to gauge project success
• Provide training on new customizations or new implementations to customers
• May work on concurrent projects at various stages in their life cycle
• May participate in data conversions during the project life cycle
• Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal CGI management, and external customers of varying levels of management
• Able to train junior teammates
• Participate in knowledge-sharing activities

Required qualifications to be successful in this role:
• 5+ years of Salesforce Administration experience
• Salesforce clouds: Sales and Experience Cloud
• Technical Proficiency – configuration & customization knowledge; integration proficiency; Apex/Visualforce proficiency, LWCs, Flows, role and field-based security, deployment best practices
• Business support – creative problem-solving skills; documentation; requirement gathering
• Project support and leadership – adept at planning and understanding the project life cycle, able to take leadership and work as an extension of the PM, good communication skills with the project team and client.
• Agile methodology
• Effective English communication and confidence in direct interaction with onshore
• Strong analytical and planning skills
• Ability to work independently and as part of a team
• Must be amenable to working onsite 2 days a week in McKinley, Taguig.

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