Patient Care Specialist
24 hours ago
The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Job Duties And Responsibilities Handling Patient or Customer Inquiries or Concerns Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner. Answer inquiries from patients, customers and other persons regarding clinic product and services in an efficient manner. Answer telephone calls promptly and efficiently following telephone handling standards of the Company. Handle inquiries over the telephone and screens or directs calls when necessary. Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department. Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physicians Assistant). Handle patient complaints and refers to the Branch Officer or Doctor accordingly. Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner. Ensure that appropriate and relevant promotional or information materials are available for the patients or customers. Scheduling Of Patients Ensure proper scheduling of patients for treatment and services in the CRM and logbook Confirm patients appointment the day before the schedule Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patients availability Prepare list of doctors and aestheticians patients, procedures and contact numbers for distribution at the end of the day Check Company mobile phone on a daily basis, takes note of any requests for rescheduling from patients, and updates the CRM and concerned personnel accordingly Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule Handling Of Patient Information And Patient Charts Facilitate the filling out of the Patient Data Sheet and ensures completeness of information Prepare charts for new patients ensuring proper labeling with the patients name (Last Name, First Name, Middle Initial) on the folder flap Maintain proper filing of charts Pull out charts of patients as necessary and returns charts after use in their proper places Prepare charts of patients scheduled the next day Others Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action Undertake promotional, sales and marketing activities via the phone or direct customer encounter Attend and participates in all required meetings, events or trainings Ensure compliance to company established policies and procedures Lend support or assistance as Reliever in other clinics as deemed necessary Perform other duties as may be assigned Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent. At least 1-3 Year(s) of working experience in the related field is required for this position Must have outstanding customer service orientation Excellent communication skills Must be able to display tact, courtesy and initiative #J-18808-Ljbffr
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Patient Care Specialist
2 weeks ago
, Davao del Sur, Philippines Belo Medical Group Full timeThe Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner. Responsibilities Handling Patient or Customer Inquiries or Concerns Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional...
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Davao City, Davao, Philippines Connext Global Solutions Inc Full time ₱900,000 - ₱1,200,000 per yearJob SummaryThe Patient Care Coordinator is responsible in assisting the referral process across multiple facilities within a designated region or product segment. The role ensures compliance with policies, facilitates coordination between healthcare providers, specialists, and patients, and supports standardization of referral practices to improve efficiency...
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Patient Care Coordinator
2 days ago
Philippines Portiva Full time ₱300,000 - ₱780,000 per yearPortiva started in 2009 with our mission to help Doctors and Medical Practitioners manage their practices better. Since then, Portiva has grown from a 3-person operation to one of the largest and most successful Medical and Dental Staff Providing Companies in the United States.We are looking for an experienced Patient Care Coordinator to provide...
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Customer Care Specialist
1 week ago
, Pampanga, Philippines CO Careers Full timePosition Title: Customer Care Specialist Work Setup: On-site Schedule: 10:00 PM to 7:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga Quick Rundown The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, assisting with...
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Customer Care Representative
3 days ago
, Davao Region, Philippines Talent Outsourcing Channel Solutions Full timeJoin to apply for the Customer Care Representative role at Talent Outsourcing Channel Solutions Responsibilities Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries and issues efficiently. Maintain a positive attitude and demonstrate empathy. Document interactions and feedback accurately. Collaborate with team members...
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Clinical Care Review Specialist
4 days ago
Philippines Medva Full time ₱1 - ₱2 per yearAbout the RoleWe're looking for a Clinical Care Review Specialist to join our growing healthcare support team. This role plays a vital part in improving patient outcomes through thoughtful clinical review, identifying care gaps, and collaborating with providers and care management teams. If you're a seasoned clinician who thrives on structured work, critical...
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Patient Screening Specialist
4 days ago
Philippines Trialfacts Full time ₱250,000 - ₱750,000 per yearPatient Screening Specialist: Shape the Future of Medical Research100% remote, forever Unlimited paid leave Total compensation 20% above market Hello—we're Trialfacts. We're a remote, entrepreneurial company playing a crucial role in advancing medical research. We connect patients with groundbreaking clinical trials, helping researchers find...
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Clinical Chart Audit Specialist
2 days ago
Philippines Elder Care Homecare Full time ₱600,000 - ₱780,000 per yearElder Care Homecare is seeking a Clinical Chart Audit Specialist contractor. We are a private pay homecare agency servicing 4 US states with additional expansion planned within the next year. This is a work from home role based in Davao Region, Philippines.Elder Care has been in operation for over eight years, however our growth has dramatically increased...
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US RN On-Call Nurse
2 days ago
Philippines Elder Care Homecare Full time ₱840,000 per yearUS RN On Call Specialist Job DescriptionElder Care Homecare is seeking a dynamic US Registered Nurse On Call Specialist. We are a private pay homecare agency servicing New York, New Jersey, Connecticut and Massachusetts with additional expansion planned within the next year. This is a home based role based in Philippines.Elder Care has been in operation for...
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Clinical Training Specialist
4 hours ago
Philippines Elder Care Homecare Full time ₱600,000 - ₱750,000 per yearElder Care Homecare is seeking a Training/Inservice Support Specialist contractor. We are a private pay homecare agency servicing 4 US states with additional expansion planned within the next year. This is a work from home role based in Davao Region, Philippines.Elder Care has been in operation for over eight years, however our growth has dramatically...
