Sales Account Management Supervisor

4 weeks ago

Pasay, Philippines SMDC Full time

PRE-SALES

  • Pre-Accreditation: Lead the creation of memorandum of agreement/contract with the institutional broker and completion of other required documents for accreditation.
  • IB Seller/Broker Registration/Accreditation: Facilitate registration/accreditation and account creation for all IB Sellers/Brokers, ensuring all necessary documentation is completed.
  • IB Seller/Broker Onboarding: Guide new brokers through the onboarding process, ensuring they understand company policies and procedures.
  • System Configuration: Ensure that all system set-ups needed by the IBs are in place.
  • SMDC Training: Coordinate and arrange comprehensive training sessions for IB Sellers/Brokers to enhance their knowledge and skills.
  • Project Briefing: Organize project briefing sessions to keep brokers informed about existing and new developments and offerings.
  • Inventory Allocation: Collaborate with the Project Development Group to manage and review inventory allocation for brokers.
  • Selling and Marketing Support: Ensure that all selling and marketing resources (including sample computation, pricelist) are provided to the IBs.
SALES
  • Selling, Booking, and Payment Process: Engage with the IBs; oversee the entire transaction process.
  • Selling and Booking Process: Oversee the booking process, ensuring accuracy and efficiency in sales transactions.
  • Selling and Booking Process: Create sales reports (such as booking completion report); coordinate/flag deficiencies with IB team; oversee resolution.
  • Seller/Broker Account Management: Conduct regular/weekly check-in meetings to discuss performance and concerns; address and resolve any concerns raised by sellers/brokers, coordinating with relevant parties as needed.
  • Payments Monitoring: Track and report on buyer payments, ensuring timely and accurate processing; coordinate/flag deficiencies with IB team.
AFTER-SALES
  • After-Sales Support: Conduct follow-up/ Coordinate with concerned party/ies to address issues and ensure client satisfaction.
  • Seller/Broker Account Management: Handle seller/broker concerns- coordinate resolution with concerned party/ies.
Policy/Process Improvements

Suggest and implement improvements to policies and processes to enhance operational efficiency and broker satisfaction.

JOB QUALIFICATIONS AND SKILLS REQUIRED
  • Stakeholder Management
  • With 3-5 years of experience in broker relations or a similar role within the real estate industry
  • Strong understanding of sales processes and customer service principles.
  • Excellent communication and interpersonal skills.
  • Ability to coordinate and manage multiple tasks simultaneously.
  • Proficiency in using CRM systems and other relevant software.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function

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