Chief of Staff

2 weeks ago

Manila, Philippines Atticus Advisory Solutions Inc Full time

This is a pivotal leadership role responsible for scaling remote team operations, driving delivery quality, and owning client success in a fast-paced startup environment.

Ideal Candidate Snapshot

You are someone who:

  • Has scaled a startup or delegation service from early-stage to Series A
  • Previously managed EAs or worked in a (tech and VC-focused) similar agency.
  • Brings strong operational instincts and thrives in chaos, speed, and ambiguity
  • Loves systems, but can operate without them when needed
  • Has coached others, flagged risks early, and taken full ownership of outcomes
  • Is comfortable being both strategic and hands-on
  • Has an EA and training background, with the ability to mentor and level up team members effectively

Bonus: Youve worked as a tech-savvy EA and know what great service feels like.

Core Responsibilities
  • Manage, mentor, and deliver structured training to new Executive Partners during onboarding
  • Manage and mentor a remote team of Executive Partners (EPs)
  • Train new hires during onboarding and ensure they are fully equipped to deliver high-quality support.
  • Own task quality, client satisfaction, and daily team performance
  • Shadow EPs and coach them to level up
  • Resolve operational and performance issues swiftly
  • Lead client onboarding and relationship management
  • Build internal systems and collaborate cross-functionally with training and partnerships
  • Maintain tracking tools, reports, and dashboards for visibility and metrics
Must-Have Requirements
  • 4+ years in EA and 2+ years in learning and development, Ops Manager, or Chief of Staff-type roles
  • 1-2 years mentoring or managing professionals
  • Proven stakeholder or client-facing experience
  • Google Workspace, Notion, Slack, Zapier, Hubspot, Outlook
  • High autonomy, self-managed, and outcome-driven
  • Aligns with MENA hours; flexible for urgent needs
  • Fluent, assertive, and proactive in English (written & spoken)
  • Experienced in async, remote team environments
  • Proven experience in creating and delivering onboarding and skills training programs for new hires
Nice-to-Haves
  • You'll mentor and support a growing
  • Helps with faster EP ramp-up and delivery
  • Supports scale and system building
  • Manage client escalations diplomatically
  • Agency/BPO Background: Familiar with high-accountability delivery models
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