Chief of Staff

3 days ago

Metro Manila, Philippines Atticus Advisory Solutions Inc Full time

This is a pivotal leadership role responsible for scaling remote team operations, driving delivery quality, and owning client success in a fast-paced startup environment. You are someone who: Has scaled a startup or delegation service from early-stage to Series A Previously managed EAs or worked in a (tech and VC-focused) similar agency/BPO environment Brings strong operational instincts and thrives in chaos, speed, and ambiguity Operations Manager Hiring BriefLoves systems, but can operate without them when needed Has coached others, flagged risks early, and taken full ownership of outcomes Is comfortable being both strategic and hands-on Bonus: Youʼve worked as a tech-savvy EA and know what great service feels like Core Responsibilities Manage and mentor a remote team of Executive Partners (EPs) Own task quality, client satisfaction, and daily team performance Shadow EPs and coach them to level up Resolve operational and performance issues swiftly Lead client onboarding and relationship management Build internal systems and collaborate cross-functionally with training and partnerships Maintain tracking tools, reports, and dashboards for visibility and metrics Must-Have Requirement 4 years in EA, Ops Manager, or Chief of Staff-type roles 1-2 years mentoring or managing professionalsProven stakeholder or client-facing experienceExperience with Google Workspace, Notion, Slack, Zapier, Hubspot, Outlook High autonomy, self-managed, and outcome-driven Fluent, assertive, and proactive in English (written & spoken) Experienced in async, remote team environments Nice-to-Haves EA Coaching: Youʼll mentor and support a growing EP team Onboarding & Training: Helps with faster EP ramp-up and delivery Process Improvement: Supports scale and system building Conflict Resolution: Manage client escalations diplomatically Agency/BPO Background: Familiar with high-accountability delivery models

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