Quality Coach

Job DescriptionSutherland is seeking a leadership-oriented and self-motivated person to join us as a Wellness Coach (Sup Level). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youThe primary role of the...

Magic Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Client Success Coach role at Magic Magic Taguig, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Join to apply for the Client Success Coach role at Magic About MagicMagic is a leading modern outsourcing platform that...

Dive into Purpose at Moreh Academy We're on the lookout for a dedicated School Swimming Coach to inspire young swimmers, champion water safety, and lead with heart. If you're passionate about teaching, training, and making waves in a nurturing educational environment, we'd love to hear from youEducational BackgroundMinimum: College GraduatePreferred: A...

Quality Monitoring Monitor and evaluate customer interactions (calls, chats, emails) Ensure adherence to company standards, processes, and compliance guidelines # of evaluations completed per week/month % adherence to evaluation targets Quality accuracy score Feedback and Coaching Support Provide constructive feedback based on evaluation results Collaborate...

Role Description The Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training. Mentioned below are key duties: • Listen to...

HCLTech Taguig, National Capital Region, Philippines Responsibilities Daily audits followed by coaching and feedback Daily analysis followed by coaching and feedback Publishing dashboard and trend of audit/analysis weekly/monthly Tracking progress of agents Developing briefings based on common findings from audits/analysis fortnightly Coming up with Process...

About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

About the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...

Quality Analyst Location: Gilmore, Ortigas, and McKinley, Taguig (Site-based as needed) Salary Package: PHP 25,000-31,000 Job Overview: We are seeking a detail-oriented and analytical Quality Analyst to join our team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across various accounts. This role...

Company DescriptionSutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionKey Responsibilities:Performance Analysis and Quality Assurance:Analyze customer interaction...