Deputy General Manager

3 weeks ago

Makati, Philippines QuickStart Solutions Full time

Deputy General Manager (Country Manager) - Operations QuickStart Solutions On-site - Makati >10 Yrs Exp Master Full-time Overview The Country Manager will oversee end-to-end operations of all Visa Application Centres (VACs) in the country, ensuring process efficiency, profitability, customer satisfaction, and strong relationships with embassies and partners. Benefits Performance Bonus 13th Month Pay Employee Loan Pag-Ibig Fund Annual Company Trip Company Equipment Employee Discount Key Responsibilities: Lead overall country operations with accountability for process adherence, revenue, profitability, and customer experience. Oversee budgeting, expense control, and achievement of financial targets. Drive operational excellence through process improvement, SOP compliance, and SLA achievement. Manage security (physical and data) and risk controls. Lead workforce planning, training, and staff productivity. Support business development initiatives and identify new revenue channels. Maintain and strengthen relationships with embassies, consulates, vendors, and key partners. Ensure compliance with environmental, health, and safety standards. Key Performance Indicators: SLA Achievement Revenue from Value-Added Services Client & Applicant Satisfaction Scores Qualifications & Experience: 10–15 years of experience in BPO, travel, or hospitality industries; minimum 5 years in senior management. Strong background in multi-domain operations (HR, Finance, Admin, IT). Proven track record in strategic planning, execution, and people leadership. Tech-savvy and business-oriented. Leadership and team management Operational and project management Client relationship management Business development and networking Strong communication and stakeholder engagement skills #J-18808-Ljbffr

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