Tax Resolution Specialist IV

Overview

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise – Makes Work Life Better – reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Tax Research and Resolution Specialist IV is responsible for the resolution of jurisdiction correspondences from Federal, State and Local agencies. This includes but is not limited to the preparation of tax filings such as original and/or amended returns within designated deadlines on behalf of our client base. In addition, the Tax Resolution Specialist performs records management tasks including prepping, imaging/scanning and indexing of documents as needed.

Responsibilities

• Resolve and process tax jurisdiction correspondences/amendment forms ranging from an easy to moderate level.
• Analyze and research issues that caused a tax agency to issue an out of compliance notification to customers. Review and investigate inquiries from tax authority agencies and respond promptly to resolve any discrepancies.
• Prepare and file original and/or amended federal, state, and local tax returns.
• Resolve client inquiries accurately and expediently with a high level of customer service.
• Maintain contact and interact with taxing agencies and authorities to obtain and analyze information necessary to complete tax filings.
• Communicate with internal and external customers via phone, email, and fax to obtain information or required approvals for issues regarding tax jurisdiction or amendment correspondences.
• Maintain up-to-date knowledge of agency requirements and forms for Federal, state, and local taxing authorities.
• Read and comprehend information in electronic or paper form.
• On an as-needed basis, assist with tax filing processing and participate in cross training as needed.

Skills And Experience We Value

• Associate’s degree or equivalent; 1 - 3 years of related tax/payroll/accounting experience, or an equivalent combination of education and experience.
• Good communication and interpersonal skills for verbal and written communication.
• Ability to apply knowledge learned in training from various formats (classroom, online, meetings, discussions).
• Detail-oriented with the ability to accurately follow processes, procedures and regulations.
• Strong organizational and follow-up skills with a sense of urgency.
• Strong teamwork skills, with the ability to work independently.
• Ability to consistently meet or exceed production guidelines and established turnaround times.

What Would Make You Really Stand Out

• American Payroll Association Certification – FPC; knowledge of federal, state and local tax laws is preferred.

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace ALL individuals. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce supports personal and professional growth with excellent time-off programs, wellness initiatives and competitive pay and benefits. We are committed to community impact through Dayforce Cares and volunteer opportunities to help you thrive in your career and personal life. Our focus is on supporting you to be the best version of yourself.

Compliance and Safety

Fraudulent Recruiting — Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or suspect a Dayforce impersonation, please refer to our fraudulent recruiting statement found here:

Position Details

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Accounting/Auditing and Finance
• Industries : Software Development

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