Senior Manager Of Process Excellence

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Senior Manager Of Process Excellence (Ortigas, Pasig City)

Posted today

Job Description

What is the Job all about? We are looking for an Operational Excellence Specialist to join our global team. In this role, you will play a vital role in enhancing Grundfos IS's Service Management framework by supporting the development, implementation, and continuous improvement of ITIL4-aligned processes. With a strong emphasis on agile principles, the Specialist ensures the successful introduction of new services, working closely with teams to support seamless transitions into operations. Acting as an enabler of improvement, the Specialist empowers Process Owners and stakeholders to elevate process maturity, foster innovation, and embed a culture of operational excellence across the organisation. This role will report to the Senior Manager, CIO office and will be based in Ortigas, Pasig City.

Responsibilities
  • Act as an advisor or driver for ITIL 4 processes, with a strong focus on agile integration.
  • Serve as the Release Management Coordinator, ensuring seamless transition of services into operations.
  • Design and develop globally aligned processes, initiatives, and performance measures.
  • Drive and support process improvement initiatives across functional areas.
  • Maintain and update process documentation and modelling tools.
  • Identify and recommend AI and automation opportunities aligned with ITIL best practices.
Training
  • Deliver training on processes and tools for both new and existing employees.
  • Develop and maintain global training materials.
  • Support the creation of area-specific training initiatives.
  • Facilitate the ITIL certification program for IS employees.
Other Activities
  • Work with release management, product teams, and Project Managers to ensure alignment and successful service delivery.
  • Maintain process-related documentation, including training materials.
  • Act as superuser for the IS Process SharePoint site.
  • Provide IS management with regular process performance reports.
  • Lead and support continual improvement through Process Maturity Assessments.
  • Track and follow up on action items from assessment recommendations.
Your background
  • At least 3 years of ITIL4 experience with emphasis on agile principles and practices.
  • ITIL4 Foundation certification with hands-on process consultancy expertise.
  • Solid understanding of LEAN methodologies in IT service environments.
  • Experience collaborating with release management, product teams, and Project Managers.
  • Familiarity with the Scrum Framework and agile delivery models.
  • Fluent in English; clear communication across all organisational levels.
What's in it for you?

We offer continuous learning and development opportunities and an inclusive environment guided by six core values. Development opportunities exist in an international environment with a people- and value-focused culture, social events, and training opportunities.

How to apply

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

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