Digital Marketing Account Manager

2 days ago

Pasig, Philippines Pronto Marketing Full time

Join to apply for the Digital Marketing Account Manager role at Pronto Marketing

About Pronto Marketing

Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals including developers, designers, copywriters, project managers, SEO specialists and client support agents. Our diverse, international team works hard, has fun, and respects clients.

Overview

Our Digital Marketing Account Managers are client-facing professionals who guide successful marketing campaigns. They educate clients on campaign strategies and processes, ensuring smooth and timely execution. They act as a vital link between our SEO, blogging, and PPC teams, striving for efficient processes and proactive client support. They are meticulous, detail-oriented, and focused on achieving maximum ROI for our clients.

Primary Responsibilities
  • Client Relationship Management: Serve as the primary point of contact for a portfolio of clients, building and maintaining strong relationships. Lead strategic discussions, conduct regular client calls, and proactively address questions and concerns to ensure a positive client experience.
  • Strategic Planning & Campaign Oversight: Develop comprehensive digital marketing strategies and roadmaps. Monitor campaign performance across channels (SEO, PPC, content marketing), analyze data to identify opportunities, and provide data-driven optimization recommendations.
  • Reporting & Communication: Prepare and present clear performance reports that translate data into understandable insights and actionable recommendations for clients.
  • Problem-Solving & Collaboration: Proactively identify and resolve client issues, escalating complex challenges as needed. Coordinate with internal specialists to ensure seamless campaign execution aligned with client objectives.
  • Stay Current: Continuously research and stay up-to-date on the latest digital marketing trends, technologies, and best practices.
Qualifications
  • 3+ years of experience in digital marketing, preferably in an agency environment.
  • Proven experience developing and implementing successful digital marketing strategies.
  • Strong understanding of SEO, SEM, social media, content marketing, analytics, and conversion rate optimization.
  • Proficiency with Google Analytics, Google Ads, Google Search Console, lead tracker, Asana, Ahrefs, and similar tools.
  • Exceptional verbal and written communication, relationship-building, and presentation skills.
  • Customer-centric mindset with a proactive and problem-solving approach.
  • Ability to manage multiple client engagements and priorities effectively.
  • Bachelor's degree in a relevant field.
Your Traits
  • Teamwork: A strong team player who can build and maintain positive relationships in a cross-cultural environment.
  • Attention to Detail: Meticulous and quality-focused, with a keen eye for detail to ensure accuracy.
  • Problem-Solving: An independent and confident problem-solver, capable of making and justifying sound decisions.
  • Adaptability & Learning: Passionate about learning and staying current with evolving digital marketing trends to ensure client success.
  • Knowledge Sharing: Eager to share your expertise and collaborate with others to contribute to team growth.
Additional Information #J-18808-Ljbffr

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