Client Service Analyst

2 weeks ago

Taguig, Philippines J.P. Morgan Full time

If you’re passionate, curious and ready to make an impact, we’re looking for you to help us grow our businesses for the future.

As a Client Service Analyst within the Client Onboarding Services team, you will be r esponsible for insuring client satisfaction through quality service and coordinating client needs with other functions as required. Provides active support, by telephone or email, necessary to solidify and expand acquiring relationships with corporate merchant accounts through the use of relationship development, effective communications, written and verbal, as well as problem solving skills.

Job Responsibilities:

  • Track correspondences and results using a client relationship management (CRM) solution,
  • Respond to inquiries and problems directly from key contacts.
  • Navigate systems and tools, and partner with cross-functional teams to solve client problems.
  • Ensure accurate and timely responses to maximize individual scorecard potential.
  • Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.

Required qualifications, skills and capabilities

  • Minimum 2 years of client relations, customer service or other related field
  • Knowledge of bankcard industry and procedures
  • Ability to understand multiple complex systems and processes.
  • Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.
  • Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.
  • Strong organizational skills with the ability to prioritize effectively to meet deadlines.
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