Shift Supervisor

1 week ago

Makati, Philippines Viet Mart Grocery Full time

Position Summary

The Café Shift Supervisor is responsible for overseeing daily front-of-house operations, ensuring excellent customer service, smooth workflow, and adherence to company standards. This role supervises service staff, coordinates with the kitchen, monitors quality, and ensures guests enjoy a consistent and memorable café experience.

Key Responsibilities

• Supervise and lead front-of-house staff (servers, baristas, cashiers, and hosts).

• Ensure excellent customer service and promptly resolve complaints or concerns.

• Oversee daily operations, including opening and closing procedures, staff schedules, and shift assignments.

• Monitor service quality, product presentation, and cleanliness of the café.

• Train, guide, and support staff in maintaining café standards.

• Handle cashiering, POS operations, and daily sales reconciliation.

• Coordinate with the kitchen team to ensure timely and accurate service.

• Maintain inventory of supplies, assist in ordering, and prevent shortages.

• Enforce food safety, hygiene, and sanitation standards.

• Assist management in implementing promotions, events, and new initiatives.

• Prepare reports on staff performance, sales, and operations.

Additional Responsibility (SOP Management)

• Review and update existing SOPs for front-of-house operations to improve efficiency and service quality.

• Develop and enhance new procedures aligned with company standards and customer needs.

• Ensure clear communication and training of updated SOPs to all staff.

• Monitor staff compliance and enforce proper implementation of SOPs during daily operations.

• Provide feedback to management on effectiveness of SOP changes and recommend improvements.

Additional Skill Requirement

• Strong knowledge of process improvement and SOP development.

• Ability to analyze workflow and identify areas for operational enhancement.

• Skilled in training and implementation to ensure staff follow new procedures.

• Detail-oriented with consistency in enforcing standards.

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