Team Leader | at FRNK | Robinsons Magnolia

4 weeks ago

Quezon City, Philippines BraveFoods Global Full time

Team Leader | at FRNK | Robinsons Magnolia We are seeking an enthusiastic and experienced Team Leader | to join our team at FRNK, located at Robinsons Magnolia in Quezon City Metro Manila. As a full-time Team Leader, you will play a crucial role in ensuring the smooth and efficient operation of our milk tea shop, overseeing a team of baristas and providing exceptional customer service. What you'll be doing Supervising and leading a team of baristas, ensuring they provide high-quality beverages and excellent customer service. Monitoring inventory levels and placing orders for ingredients and supplies to maintain optimal stock. Coordinating with the store manager to implement operational and customer service improvements. Troubleshooting and resolving any customer issues or concerns in a timely and professional manner. Ensuring the work area is clean, organized and adheres to all health and safety standards. Providing on-the-job training and mentoring to team members to develop their skills and knowledge. Maintaining accurate records of sales, inventory and staff performance. What we're looking for Minimum of 2 years' experience in a customer-facing role, preferably in the hospitality and tourism industry. Strong leadership and people management skills, with the ability to motivate and develop a team. Excellent communication and interpersonal skills to interact effectively with customers and team members. Proficient in beverage preparation, with a keen eye for detail and quality. Adaptable and able to work well under pressure in a fast-paced environment. Positive attitude and a passion for providing exceptional customer service. Familiarity with inventory management and record-keeping processes. What we offer Competitive salary and performance-based bonuses. Comprehensive health insurance and wellness benefits. Opportunities for career development and advancement. A positive, collaborative team culture. Seniority level Associate Employment type Full-time Job function Sales and General Business Industry Food and Beverage Services #J-18808-Ljbffr

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