Virtual Electrical Engineer | Work From Home

1 week ago

Las Piñas, Philippines Buscojobs Full time

Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant for our client’s team to support a growing physical therapy practice in Arizona (MST). In this fully remote position, you will support clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families. This is a full-time, long-term opportunity for someone experienced in insurance verification with added billing support (denials/appeals and longer payer calls). You’ll collaborate with the Director of Insurance and the billing team and become a vital member of a care team dedicated to improving lives.

About Our Client: This physical therapy practice exists to “encourage hope, add joy, and gain ability together.” The culture is wholesome and family-centered, emphasizing uplifting energy, trust, and celebrating progress over perfection. With three busy clinics in Arizona, the team prioritizes patient experience, teamwork, and dependable follow-through.

Why Join This Team?

  • Mission-driven environment grounded in clear values
  • Growth opportunity within an expanding practice
  • Family-focused, supportive, and collaborative culture
  • Direct impact on patient experience and financial outcomes

Responsibilities

  • Insurance-Related Tasks: Verify patient insurance coverage and benefits (Medicare, BCBS, Cigna, UnitedHealthcare (OON), Aetna, Humana, Medicare Advantage), plus auto liens and workers’ comp; coordinate authorizations as needed; update EMR with eligibility/benefits data
  • Billing Support: Assist with denials, appeals, and long-duration payer calls; follow-ups on insurance payments; provide backup for billing documentation
  • Communication & Coordination: Handle inbound/outbound insurance calls via 3CX VoIP; collaborate with Director of Insurance and billing team; explain benefits to patients as needed
  • Data Entry & Documentation: Maintain organized verification outcomes and billing follow-ups; use Google Sheets/Excel for tracking and reports; ensure entries in Prompt EMR and Waystar
  • Tools & Platforms: EMR - Prompt EMR, Waystar; Google Workspace; 3CX VoIP

Requirements

  • At least 1 year of experience in medical admin support with U.S. insurance verification
  • Familiarity with billing support tasks such as denials/appeals and payer follow-ups
  • Strong verbal and written English; empathetic phone presence
  • Highly organized, dependable, and a team player
  • Comfortable working U.S. business hours (MST) with a consistent weekly structure (three 10-hour days and two 5-hour days)

Benefits

  • Competitive salary commensurate with experience
  • Opportunities for professional development and growth
  • Work in a dynamic and supportive team environment
  • Make a meaningful impact by helping to build and strengthen families
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