Tableau Data Analyst

The provided job description is a collection of multiple job postings. For the purpose of refinement, I will focus on the first job description provided.

POSITION SUMMARY

The Application Support – Business Intelligence / SAP BW Analyst role provides support to the Global Business Intelligence team. It provides administration, functional, and development support for the company's SAP Business Warehouse (BW) system. The role also helps provide monitoring and admin support for the Global BI toolsets (Azure Data Factory, Power BI).

The role holder will work closely with the Application Support - SAP BI Reporting Analyst in issue resolution for any SAP BW work. They will also need to collaborate with the Functional, Security and Basis analysts for the SAP system to ensure all builds are fit for business use, whilst adhering to the Company's Development standards.

As the Global BI toolsets are further integrated into the company's ecosystem, the duties of this position will also expand. Training will be provided to ensure this Analyst role has the correct skillsets to provide the necessary support.

The position requires ability to work a flexible shift, which may include evenings and potentially some weekends, with an on-call requirement for escalated high priority issues.

• SAP Business Warehouse (BW): Responsible for the day to day development and administration of the SAP BW Systems.
• Providing end user support on existing BW BEx reports, including end user training on reporting tool functionality and features, as well as data tracing.
• Per coordination and approval from the Global BI team, they will be responsible for development and modification of existing BW landscape objects.
• Development and modification of existing SAP BEx Queries and Workbooks.
• Monitor the daily process chains and resolve any loading issues.
• Run any manual flat file data loads into the system as needed.
• Coordinate any landscape changes with the Application Support – SAP BI Reporting Analyst to ensure appropriate testing scenarios are established to mitigate any disruptions to reporting.
• Coordinate with the Basis team as needed for technical issues.
• Collaborate with the Application Support – SAP BI Reporting Analyst to help increase knowledge on monitoring the Business Objects system.
• Monitor the error logs and short dumps.
• Assist with any user GUI connectivity issues.
• Ability to research OSS for appropriate notes to correct system issues, as well as the ability to implement the OSS Notes.
• Maintain SAP BW process related documentation in accordance with our Change Management policies and processes.
• Establish a strong and effective working relationship between the Reporting, Functional, and Security based SAP teams as well as the Transition Management and Project teams.
• Coordinate with the Security analysts for any security based issues.
• Create and update documentation related to BW Objects (in English).

General BI Support and Admin: Assist the Global BI team by routing support tickets to the correct resources, ensure SLA for resolution are met.

• Assist the Data Engineering team by monitoring the Data Factory orchestrations, escalating to application support as needed.
• Assist the reporting/analytics teams in the assignment of Power BI Worksets.
• Contribute to our continuous improvement initiatives relating to the processes we use to resolve Incidents / Change requests.
• Assist in the assessment, determination and documentation of customer requirements for reporting/BW services provided by Global BI.
• Abide by all GIS Policies and Procedures pertaining to security of data, the network and its applications, proper account access and management, and general Standard Operating Procedures.
• Undertake any other duties reasonably requested to meet business needs.
• Assisting in defining technical requirements for on-going system maintenance and future functionality.
• Agrees requirements with Abbott SAP Functional team and the business to ensure the information supplied is understood and timelines have been confirmed.
• Giving recommendation on the best development approach without compromising the current functionality and anticipates on future needs.
• Creation and maintenance of technical documentation.

• Self-motivated, team oriented approach, able to operate effectively in a busy environment.
• This position requires a high level of independent thinking and the ability to solve problems in a fast-paced environment.
• Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems.
• Works independently / part of a team to produce solutions in support of customer service level agreements.
• Works proactively and uses own initiative to ensure business needs are met effectively.
• Ensures all solutions adhere to applicable change control requirements.
• Addresses immediate service needs of all end users regardless of Business Unit affiliation.