Fraud Operations Team Manager

Fraud Operations Team Manager – BetMGM

Location: Pasay, Philippines (hybrid/work from site). Posted 1 day ago.

About the role: As a Fraud Operations Team Manager, you will lead a team of Fraud Specialists to detect, investigate, and prevent fraudulent activities. You will provide strategic oversight, ensure 24/7 operational coverage, and communicate findings to senior leadership within BetMGM's Risk & Payments Department under Entain.

Responsibilities:

• Manage, mentor, and coach Fraud Specialists to drive engagement, performance, and career growth.
• Oversee service levels, staffing, scheduling, and quality scores to meet KPIs in fraud operations.
• Lead analysis and resolution of fraud cases, escalations, and chargebacks; identify trends and mitigate risks.
• Design and refine fraud detection processes, implement technologies, and address emerging threats and bonus abuse.
• Maintain high QA scores; lead calibration and training initiatives to improve detection capabilities.
• Collaborate with related teams; communicate fraud trends to senior leadership.
• Ensure regulatory adherence and provide detailed fraud trend reports and operational performance updates.

Qualifications:

• Experience leading loss prevention, fraud, regulatory compliance, or security in ecommerce/online gaming; minimum 3 years managing teams (at least 1 year in a leadership role).
• Strong knowledge of loss and fraud detection/prevention principles and multiple fraud areas; familiarity with compliance requirements.
• Excellent analytical, decision-making, and problem-solving skills; ability to work with minimal supervision.
• Proficiency in MS Office; knowledge of fraud back-office systems; experience with tools such as Kibana, PXP Kalixa, GeoComply is a plus.

Desirable:

• Experience in handling FX-like or payments-related risk, and reporting to leadership.

Notes: This position is an Individual Contributor role within BetMGM’s Fraud Operations team.

Compensation and Benefits: Competitive salary; share schemes; wellbeing support; comprehensive healthcare; travel perks where applicable.

Be aware of recruitment fraud and only rely on official channels for application information. Official job postings are on the BetMGM/Entain platforms.

Multiple postings with similar titles across locations. Refined summary below consolidates typical responsibilities and qualifications found in the postings.

Overview: The Operations Manager leads daily operations for wholesale, distribution, or service delivery units. Focus areas include optimizing supply chain/operational processes, safety compliance, and achieving operational excellence to support business goals. Roles often require supervising teams, coordinating cross-functional stakeholders, and driving continuous improvement.

Key Responsibilities:

• Oversee daily operations including production planning, inventory, logistics, or field operations as applicable.
• Develop and implement operational systems, policies, and procedures; monitor KPIs and performance metrics.
• Lead, coach, and develop operations staff; drive engagement and performance.
• Collaborate with cross-functional teams (Sales, Finance, HR, Procurement) to align operations with business objectives.
• Ensure compliance with safety, health, environmental, regulatory, and quality standards.
• Manage budgets, forecasts, and resource allocation; identify cost-saving opportunities.
• Analyze data, prepare reports for senior management, and implement process improvements (Lean/Six Sigma familiarity is a plus).

Qualifications:

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field. Master’s degree preferred for some roles.
• 10+ years of experience in operations management, with distribution/wholesale or healthcare/logistics context as applicable.
• Proven leadership, communication, and problem-solving skills; strong organizational abilities.
• Proficiency in MS Office; ERP/CRM or other operations software; data analytics capability.
• Experience with regulatory/compliance requirements and risk management is a plus.

Typical Benefits: Competitive salary, opportunities for advancement, team collaboration, and benefits appropriate to jurisdiction.