Branch Supervisor

2 weeks ago

San Juan, Philippines Remedy Skintech, Inc. Full time

Key Responsibilities:

  • To lead, motivate and manage clinic staff to encourage a high performing team – Appraise, encourage and support clinic staff – Ensure all staff are trained effectively and manage performance/conflict where necessary.

  • Deliver industry leading customer service that takes us from “Good to Great”

  • Develop and maintain a customer focused culture within the clinic that delivers high standards of service and creates long term relationships with clients.

  • Manage client expectations by reporting and managing all client complaints in line with company protocol where necessary

  • Effective staff rotating - Ensuring we have the right people in the right place at the right time enabling full clinic optimisation. Using every possible opportunity to facilitate clinic efficiency

  • Plan and implement stock control to maximize sales and minimize any stock loss

  • Ensure all organizational audit, policies and protocol standards are met at all times

  • Ensure continual review of administration and operational procedures within clinic to certify full health and safety within clinic while increasing the efficiency and effectiveness of the clinic

Qualifications/Requirements:

  • Good working knowledge of Beauty & Aesthetic Industry is an advantage

  • Previous experience/accreditation in professional laser and skin treatments is an advantage but not required

  • Ability to work flexibly to suit the hours and needs of the business

  • At least 3 years of experience as a supervisor, ideally in a clinic or retail setting

  • Excellent communication skills both oral and written as well as presentation skills

  • Demonstrated people leadership and development

  • Highly autonomous and goal/objective driven with their work

  • Motivated, organized and professional and strong track record of commercial and financial acumen

  • Strong analytical and planning skills

  • Excellent problem-solving skills

  • High leadership and analytical skills

  • Prior success in fast-paced startup environments

  • Ability to work 6 days a week

  • Willing to work in Greenhills, San Juan

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