Communications & Web Administration Coordinator

4 weeks ago

Makati, Philippines Satellite Teams Full time

Communications & Web Administration Coordinator Job Title: Communications & Web Administration Coordinator Job Type: Full-Time Job Set-Up: Remote Work Hours: 8am – 5pm CT (Central Time) JOB DESCRIPTION The Communications & Web Administration Coordinator owns the client’s digital resident experience across community websites and portals. This role builds and maintains community websites (TownSq and Enumerate Engage), approvals in WebAxis and processes amenity reservations. You’ll ensure information is accurate, timely, on-brand, and compliant with governing documents and Texas Property Code. RESPONSIBILITIES Community Website Serve as the admin for all community websites, assist residents and/or community managers with any questions or technical issues they may have. Set up new community sites alongside the website developer as needed. Maintain cohesiveness within all the client’s brand posts to ensure the same tone is reflected throughout all official communications in the communities we serve. Post board updates, meeting agendas/minutes, policy changes, events, amenity hours, forms, FAQs, emergency notices, etc. on the community websites. Record and save all communication posts in an organized manner within the client’s database. Amenity Reservation Processing Handle all amenity reservations, including eligibility, fees, and any other specific requirements per community. Maintain the reservation calendar, approve/deny any pending requests, ensure the calendar is up to date with any holiday blocks or community events. Ensure the resident events are properly coordinated prior to their event date. Provide access codes, send confirmations, and ensure each private event is streamlined accordingly. Respond to residents’ questions regarding private rentals, provide guidance on how to request reservations along with where to find their community rules regarding reservations and amenity policies. Resident Portal Manage pending homeowner website requests by verifying membership and ensuring compliance with site-specific guidelines. Update homeowner data by processing all Homeowner Information Forms and New Rental Property Registration forms as needed, ensuring records remain accurate and current. QUALIFICATIONS Experience: 2+ years in communications, or customer service, HOA/community association support, property management, or similar. Skills: Exceptional organizational abilities and strong follow-through, with the capacity to manage multiple projects and tight deadlines accurately. Highly skilled in writing and editing, and proficient in Microsoft Office and Adobe Reader. Compliance: Familiarity with HOA processes (or willingness to learn quickly). Nice to Have: Basic design skills (Canva or Adobe Express), proficiency in Excel, and comfort working with technology. ABOUT SATELLITE TEAMS Satellite Teams is a global professional employer organization with offices in the USA, the Philippines, Costa Rica, Mexico, and Poland. We provide full-time remote teams to leading companies in the U.S. across a wide range of industries including advertising and entertainment, health and beauty, financial services, real estate and property development. We take pride in having the best talent and providing exceptional employee experiences. #J-18808-Ljbffr

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