Analyst, Accounts Receivable

Analyst, Accounts Receivable (Cash Application) Location: Cebu City, 07, PH Work Arrangement: Hybrid POSITION DESCRIPTION Dover Business Services (DBS) is looking for talented AR Analysts to join our new shared service center in Cebu, Philippines. Working within an emerging shared services organization, the AR Analyst for Cash Application is responsible for delivering timely and quality service to internal stakeholders and Dover customers, as measured by service level agreements and key performance indicators. The position requires the ability to research in-depth business process and customer issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers. Essential Responsibilities Apply cash to customer accounts based on customer remittance advice in an accurate and timely manner; redirect incorrect payments as appropriate. Process and monitor customer credit exposure, including coordination with Operating Company to appropriately manage customer relationships, monitor for overdue accounts, potential collection problems, maintenance and release of credit holds. Monitor and track status of ServiceNow tickets assigned to the team. Recommend customer maintenance changes as identified during the cash application process. Perform payment issue investigation, including leading issue resolution working with Sales, Customer Service, Operations and Shipping groups. Perform bank reconciliations and balance funds on a weekly and monthly basis. Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems. Complete internal transfer transactions. Assist with other projects or duties as assigned, including continuous improvement efforts. Education and Experience Bachelor’s degree in Accounting, Business Management or related field. At least 1 year of experience in cash application, bank reconciliations or other Accounts Receivable related field. Proficient computer skills including excellent Microsoft Excel experience (SharePoint a plus). Previous experience in Oracle system. Preferred Qualifications Excellent interpersonal and communication skills. Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail. Ability to meet deadlines and produce accurate results. High level of customer focus and ability to maintain a positive attitude at all times. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to prioritize and multi-task in a fast-paced environment. Self‑directed, positive and ethical role model able to work with minimal supervision. Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards. COMPANY OVERVIEW Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Accounting and Finance to the entire organization. With locations in Cebu, Philippines; Suzhou, China; and Bucharest, Romania, DBS centers operate across the globe to maximize service to our operating companies (OpCos). Dover Corporation delivers innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. #J-18808-Ljbffr