Desktop Support Engineer

5 days ago

Taguig, Philippines Tata Consultancy Services Full time

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Tata Consultancy Services Technical Support Engineer (Metro Manila) Responsibilities Provides First and second-line investigation and diagnosis Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescales Communicates with client regarding incident progress Ensures tickets are always updated until issues are resolved Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person. Resolving technical issues quickly and efficiently Installing and configuring necessary software and meeting end-user needs Escalating any serious problems to relevant departments and teams Ensuring optimal network performance Performing system updates, tests, and maintenance to avoid service interruptions Monitoring and reporting service desk tickets Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems Producing user manuals and guidance for end-users Special events coverage Local network support and/or assists centralized Network team Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting User account creation/deletion and file permissions Laptop / Desktop Backup management and maintenance Assist all Joiners, Movers and Leavers tasks in the respective site Involve in Stock and Asset Management activities and coordinate with Stock Management Qualifications Bachelor's Degree or completed at least 2 years in college with no back subjects At least 3-5 years relevant field experience Ability to work independently and take initiative Strong communications skills, both written and oral Maintains strong attention to detail in high-pressure situations Willingness to work flexible hours when needed Immediate joiners are preferred Company Perks Above-industry salary package and incentives Competitive medical coverage Life, accidental death and dismemberment, and total permanent disability insurance Maternity assistance Leave credits are convertible to cash Seniority level Associate Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting #J-18808-Ljbffr

  • Desktop Support Engineer

    2 weeks ago

    Taguig, Philippines ActionLabs IT Services Phils. Corp Full time

    We are ActionLabs! We offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and are now the leading Authorized Service Partner (ASP) of different well‑known global brands. With more than a decade of experience, trusted technology partners, nationwide presence, and a...

  • Desktop Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Systemantech, Inc Full time ₱204,000 - ₱240,000 per year

    POSITION PRIMARY PURPOSEA Desktop Support Engineer monitors and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.JOB DESCRIPTIONResponsible in the deployment,...

  • Desktop Support Engineer

    4 days ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱300,000 per year

    URGENT HIRINGStark Asia Solutions Inc. is looking for Desktop Support EngineerOnsite Location: Ortigas, Pasig City or Taguig siteShifting: Nightshift/ShiftingQualificationswith Active Directory experience. office 365. outlook, Citrix, VPN, and Basic Network Skills.with at least 1 year of experienceGood Communication SkillsWith BPO experienceJob Type:...

  • Jr Desktop Support Engineer

    1 week ago

    Taguig, National Capital Region, Philippines Systemantech Full time ₱170,000 - ₱180,000 per year

    Job Summary:We are seeking a skilled Desktop Support Engineer to join our IT team. The role involves preparing, deploying, and maintaining desktops and laptops, providing technical support to end-users, and ensuring the smooth operation of IT systems. The ideal candidate has strong troubleshooting skills, attention to detail, and the ability to work...

  • it desktop support engineer backfill

    2 weeks ago

    Taguig, National Capital Region, Philippines AVANCE SOLUTION SYSTEM ( AVASS ) CORP. Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a Part-Time Engineer available for the following shifts:Shift 1: 6:00 AM to 3:00 PMShift 2: 10:00 AM to 7:00 PMShift 3: 1:00 PM to 10:00 PMThis is a part-time, on-call role basis.Location: McKinley, Taguig (BGC)Role: Desktop Support BackfillKey Responsibilities:Provide on-site and remote support for hardware, software, and operating...

  • Technical Support Engineer

    16 hours ago

    Taguig, National Capital Region, Philippines Systemantech Full time ₱204,000 - ₱216,000 per year

    We are seeking a skilled Desktop Support Engineer to join our IT team. The role involves preparing, deploying, and maintaining desktops and laptops, providing technical support to end-users, and ensuring the smooth operation of IT systems. The ideal candidate has strong troubleshooting skills, attention to detail, and the ability to work effectively in a...

  • Desktop Engineer POOLING

    1 week ago

    Taguig, National Capital Region, Philippines Integrated Computer Systems Inc. (ICS) Full time ₱1,200,000 - ₱2,400,000 per year

    Providing front line support for all Workplace Technologies and support requests. The Team delivers a client focused service experience in a professional and timely manner.In this role you will:Responding as first point of contact to a busy trade floor for Traders and Senior Business leaders via multiple channelsMaintaining one-to-one contact with customers...

  • Onsite Support Engineer

    1 week ago

    Taguig, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱228,800 - ₱276,800 per year

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...

  • Desktop Support

    4 weeks ago

    Taguig, Philippines Bounty Fresh Food, Inc. Full time

    Job Summary: Serves as a centralized point of contact for end-users seeking technical assistance. It provides first-level technical support, troubleshooting and resolving a wide range of IT issues to ensure optimal system performance and user productivity. Duties and Responsibilities: User Support: Respond promptly to user inquiries via phone, email, and...

  • Desktop Support

    1 week ago

    Taguig, National Capital Region, Philippines Bounty Fresh Food, Inc. Full time ₱400,000 - ₱600,000 per year

    Job Summary:Serves as a centralized point of contact for end-users seeking technical assistance. It provides first-level technical support, troubleshooting and resolving a wide range of IT issues to ensure optimal system performance and user productivity.Duties and Responsibilities:User Support: Respond promptly to user inquiries via phone, email, and...