Clinical Documentation Quality Specialist

16 hours ago


Taguig, Philippines MicroSourcing Full time

Clinical Documentation Quality Specialist Location: Taguig Work setup & shift: Onsite | Night shift Why join MicroSourcing? Competitive Rewards: Above‑market compensation, day‑one healthcare coverage (for you and dependents), paid time‑off with cash conversion, group life insurance, performance bonuses. A Collaborative Spirit: Participate in company‑sponsored events and activities, fostering a positive work environment. Work‑Life Harmony: Flexible arrangements to balance work and life. Career Growth: Continuous learning and advancement opportunities. Inclusive Teamwork: Diversity‑driven culture that celebrates everyone. Your Role Assist in QA program build by identifying critical workflow aspects and leveraging automation tools to enhance efficiency. Monitor the performance of CDI staff using key productivity and accuracy metrics. Escalate production and QA concerns to management and collaborate with training teams on staff progress. Demonstrate expertise in quality processes and medical documentation standards. Provide training, coaching, and feedback to CDI team members to support performance improvement. Maintain QA records and audit results for CDI staff while mentoring team members to maximize potential. Review production and accuracy reports, provide actionable feedback, and conduct performance evaluations. Collaborate with Operations, Training, and HR to enhance onboarding and on‑the‑job learning programs. Participate in client calibration calls and internal audits, presenting training achievements and QA outcomes. Complete special projects such as full CDI audits and other assigned duties on time. What You Need Non‑negotiables At least 2 years of CDI or coding auditing experience in a BPO or healthcare setting. Minimum of 2 years of acute care clinical experience (ICU or Med/Surg preferred). Bachelor of Science in Nursing. Registered Nurse with active PHRN or USRN license. Certified Clinical Documentation Specialist (CCDS), Certified Documentation Improvement Practitioner (CDIP), or Certified Coding Specialist (CCS). Working knowledge of ICD‑10‑CM/PCS coding, MS‑DRG methodology, and risk adjustment. Proficiency with EMR systems such as Epic, Cerner, or Meditech. Preferred skills/expertise Master's degree or credential in business, healthcare, or related field. Proficiency with CDI/coding technology and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint). Strong attention to detail, analytical thinking, and independent decision‑making. Excellent written and verbal communication skills; ability to create impactful presentations. Experience working in a matrixed environment and collaborating with cross‑functional teams. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100 % YOU MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for every perspective and opportunity for each individual to thrive. Terms & conditions apply. #J-18808-Ljbffr



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