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People Operations Coordinator

4 weeks ago

Angeles, Philippines TaskUs Full time

Overview

We are seeking a dedicated and detail-oriented individual to join our team as a People Operations Coordinator . You will play a crucial role in supporting the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes. The ideal candidate will have a passion for HR and People Experience, excellent organizational skills, and a strong customer service orientation.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities

Employee Experience

  • Work with the People team to deliver an empathic and customer service-focused experience for everyone at Deputy.

  • Provide support to employee questions and inquiries, delivering high-level customer service and considering how we innovate and advance our People Operations backbone.

HR Administration

  • Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests and maintaining personnel records.

  • This role will be in a global team, spanning Australia, US, UK and India, specifically the delivery of new hire orientation and onboarding sessions in Australia.

  • Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence in Rippling, and performance reviews in Lattice.

  • Manage employee data in Rippling, our HRIS, while ensuring data accuracy and integrity. Ensure employee experience processes are met (e.g., referral payments, sign-on bonuses, etc.).

Systems, Automation & Reporting

  • Ensure rigorous QA processes are implemented and followed for all data entry tasks.

  • Develop automation of HR processes in Rippling to eliminate manual repetitive tasks.

  • Ownership of the People Confluence space and Human Resources Google drive, ensuring documents are up-to-date and accurate.

  • Ensure the People Ops playbook is kept up to date with documented processes and links.

  • Lattice administration including Surveys, RAD Review Cycles, and Impact Conversations via Updates.

  • Report on people initiatives as required, including Surveys, RAD Review Cycles, and Impact Conversations.

Employee Relations

  • Zendesk triage, ensuring a 24 hour response time across tickets.

  • Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.

  • Assist with employee relations documentation, including disciplinary actions and performance management processes.

Qualifications and Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field is desired.

  • 3-5 years of experience in HR administration or a similar role.

  • Knowledge of Australian employment laws and regulations.

  • Strong attention to detail and excellent organisational skills.

  • Proficiency in Google Suite and HRIS software; experience with Rippling or similar HRIS platforms is preferred.

Note: This role will be working remotely and on a fixed term contract.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: TaskUs careers page at

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