Senior Operations Manager | Bulacan

7 days ago

Meycauayan, Philippines TaskUs Full time

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience. The People First culture supports growth across twenty-three locations in twelve countries, including the Philippines, India, and the United States.

Responsibilities
  • Oversee the operations process with responsibility for design, planning, control, performance improvement, and strategy.
  • Develop and implement best-in-class methods and procedures to serve customers.
  • Provide training to ensure smooth operations and oversee a team of employees, including Teammates, Team Leaders, and the Operations Management team, maintaining positive morale.
  • Suggest and implement system and process improvements using knowledge of daily ground operations.
  • Own development of company systems for customer interaction and control their implementation.
  • Manage and improve campaign performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
  • Ensure staff performance reviews are conducted, assess teammates\' needs, and conduct cost/benefit and other operational analyses.
  • Maintain open communication with teammates and senior management; monitor staffing, temporary coverage, and training; deliver excellent client service and resolve problems.
  • Develop individual and team goals, implement plans to achieve objectives, and guide subordinate managers to meet team and individual goals.
  • Summarize, collect, and analyze trends and data for performance reports; prepare annual budgets, estimate necessities, correct overspending, analyze cost variances, and manage scheduling of expenses.
  • Oversee system maintenance and upgrades; coordinate repairs and troubleshooting as needed; participate in ongoing professional development.
Qualifications
  • At least 5 years of operations management experience; held a leadership position in a customer service role.
  • Strong organizational, analytical, and managerial skills; excellent verbal and written communication.
  • Highly motivated self-starter; capable of handling at least 600 FTEs with an excellent track record of meeting targets.
  • Strong computer skills, especially in Microsoft and Google applications; ability to work efficiently in a fast-paced environment and build productive client relationships.
What We Offer / Equal Opportunity

TaskUs offers competitive salaries and comprehensive benefits as part of a People First culture. We are inclusive and encourage internal mobility and professional growth. TaskUs is proud to be an equal opportunity workplace and an affirmative action employer; we celebrate diversity and are committed to an inclusive environment. If you need reasonable accommodations in any part of the hiring process, please let us know.

How to Apply & Additional Notes

We invite you to explore TaskUs career opportunities and apply through the provided URL: . TaskUs will never solicit money from you during the application process.

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