Operations Project Manager

Shift Schedule & Work Setup Eastern Timezone (Night Shift in PH) 100% Remote work from the comfort of your home Applicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow Job Summary This role will be responsible for the successful implementation of a wide range of complex projects within our Customer Experience & Operations organization. Additionally, the position will support initiatives that cross into adjacent organizations, such as Marketing, Finance and Community Solar Sales. These projects will be focused on improving internal operations to continuously enable the organization to deliver an industry leading customer experience. Project Managers also play a critical supportive role in partnering with our product teams. They do so by understanding the needs of the department, being able to speak to competing priorities, and advocating for an optimal customer experience directly to our product managers. In this capacity, they will enable the department to better leverage technology to scale the business. Key Responsibilities Conducting current-state assessments of business processes to identify improvement opportunities. Based on the assessments, be able to create project plans to address identified improvement opportunities. Managing multiple projects concurrently, successfully kicking off, managing, and ultimately implementing process improvement initiatives. Actively employing project management skills related to overall project tracking, deliverables management, action item tracking, meeting minutes, team communications, and presentations. Successfully managing and influencing stakeholders throughout a project. Working with leadership across Nexamp to identify opportunities for process improvement and leverage data to prioritize the identified opportunities; integrating and interpreting data from diverse sources to drive decision-making and provide recommendations to leadership. Communicating effectively both verbally and in writing across the organization. Addressing ad hoc issues impacting billing operations or the customer experience with speed and urgency, working with internal teams to drive positive outcomes. Acting as a liaison between the Customer Experience department and product teams; identifying key problems to solve with technology, advocating for team priorities, and supporting change management of new product rollouts. Qualifications At least 5 years of professional experience, ideally in an operations or process improvement role. Understanding of the basics of product development is a plus. Superior, communication, organizational, and interpersonal skills. Demonstrated ability to direct, influence and coach team members to achieve program outcomes. A patient, customer-centric and proactive mindset. Ability to develop and maintain effective relationships with team members at all levels in the business, and be able to leverage those relationships to drive change in the organization. Ability to support other team members in an effective and constructive manner. Time management skills with experience in working to tight project deadlines. Ability to understand user requirements and desired business outcomes. Ability to utilize quantitative and qualitative data to interpret reports. Expertise in the use of Microsoft Applications specifically Excel, Word and PowerPoint. Strong problem-solving skills and an ability to work independently and within a team. Passion for identifying roadblocks and inefficiencies and putting process improvement opportunities into action. Benefits 100% Remote Work Enjoy the flexibility of working from anywhere Paid Leave Take time off to recharge, starting upon regularization. HMO Benefits Comprehensive healthcare coverage as soon as you're regularized. Government-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided. Fun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork. NOTE: This is a full-time employment position and NOT an Independent Contractor arrangement. It comes with government-mandated contributions and benefits. A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free. #J-18808-Ljbffr