Senior Operations Manager
3 weeks ago
We are looking for a highly motivated and experienced Senior Operations Manager to lead our call center team. The ideal office based candidate will be able to manage, monitor, and coordinate the day-to-day operations of the call center, ensure that call center agents provide excellent patient experience, and meet performance and productivity goals. Key Responsibilities Plan, organize and manage the daily operations of the call center to ensure that patient experience and performance objectives are achieved. Develop and implement efficient and effective call center policies, procedures and systems Ensure that customer calls are answered in a timely manner and quality service is provided; Listen to calls on a regular basis to identify areas of improvement and ensure that staff is trained accordingly Shepard the development of a call center performance metric-based culture – including the preparation and delivery of daily, weekly, and monthly reports. Hire, train, coach, and develop call center staff to ensure that they have the skills, knowledge and confidence to perform their duties effectively. Monitor and manage call center staff attendance, time and leave. Ensure compliance with Philippines labor laws and regulations Work with other departments to ensure that there is a smooth and seamless patient experience. Qualifications Bachelor's degree in business administration, sales, or related field. At least 10 years of total call center experience, including at least 5 years of experience as a call center manager (or customer service manager or customer support manager). Experience with leading a team of at least 50 employees, with a strong preference for experience with leading a team of 100 employees or more Proven track record of meeting/exceeding performance goals and managing customer service. Have a high speed internet connection and dedicated workspace in order to work from home Knowledge of call center technology and management systems. Healthcare industry experience is a plus, although not required. General Skills Process Improvement Team Management Operations Management Quality Assurance (QA) Automation Tools (e.g., Flashbot, RPA) Reporting & Data Analysis Customer Relationship Management (CRM) Systems Risk & Compliance Management Project Coordination Training & SOP Implementation Internal & External Audits #J-18808-Ljbffr
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Senior Manager, Call Center Operations
2 weeks ago
Mabalacat, Philippines Asurion Full timeSenior Manager, Call Center Operations For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most...
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Senior Operations Executive
3 weeks ago
Mabalacat, Philippines Branding Science Group Full timeOverview Senior Operations Executive (healthcare market research) – Remote based. Hours: 3pm to 12am PST. About Us At Branding Science Research, we're not just another consultancy - we're pioneers in the fusion of behavioural, marketing, and data sciences. Our global insights-driven approach empowers pharmaceutical brands, portfolios, and early-stage...
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Mabalacat, Philippines BruntWork Full timeOperations & Systems Manager (Grants & Non-profit) Join to apply for the Operations & Systems Manager (Grants & Non-profit) role at BruntWork 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from BruntWork Our client is looking for an organized and tech-savvy professional...
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Area Operations Manager
4 days ago
Mabalacat, Philippines AyalaLand Logistics Holdings Corp. Full timeJOB PURPOSE Manage the assigned cold storage and is responsible for the effective and efficient implementation of processes in order to achieve excellent customer experience by ensuring that the technical and operations services are delivered timely (within SLA) and with quality Ensure that all 5M’s (Manpower, Material, Machine, Methods and Measures) are...
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Area Operations Manager
4 weeks ago
Mabalacat, Philippines AyalaLand Logistics Holdings Corp. Full timeJOB PURPOSE Manage the assigned cold storage and is responsible for the effective and efficient implementation of processes in order to achieve excellent customer experience by ensuring that the technical and operations services are delivered timely (within SLA) and with quality Ensure that all 5M’s (Manpower, Material, Machine, Methods and Measures) are...
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Area Operations Manager
7 days ago
Mabalacat, Central Luzon, Philippines Alogis Artico Inc. Full time ₱1,200,000 - ₱3,600,000 per yearJOB PURPOSEEnsure that all 5M's (Manpower, Material, Machine, Methods and Measures) are aligned with towards achieving set KRA's coming from management and clientsEnsure generation of maximum profitability from the operationsDUTIES AND RESPONSIBILITIESOperations ManagementEnhance / develop operations system by determining product handling and storage...
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Project Manager/ Senior Executive Assistant
3 weeks ago
Mabalacat, Philippines Boomering Inc Full timeProject Manager/ Senior Executive Assistant Position Title: Project Manager/Senior Executive Assistant Work Set-up: Hybrid Schedule: Monday to Friday Salary: Full-Time: Php 50,000.00 – Php 60,000.00 Our client incorporates loyalty and rewards into the marketing mix of retailers as a white-label solution. Their customers earn cashback and choose how to...
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Creative & Marketing Operations Specialist
1 week ago
Mabalacat, Philippines Seamless Assist Full timeCreative & Marketing Operations Specialist Join to apply for the Creative & Marketing Operations Specialist role at Seamless Assist About The Role We're looking for a Creative & Marketing Operations Specialist who can combine creativity, strategy, and technical know‑how to bring our brand to life. This role is ideal for someone who is hands‑on with...
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Senior Accountant
4 days ago
Mabalacat, Philippines The Back Room Offshoring Inc. Full timeWant to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it! Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment...
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Senior QA Engineer
4 weeks ago
Mabalacat, Philippines CC.Talent Full timeClient Details Our client is a rapidly growing Series A funded fintech company in the payment industry. They are expanding their operations by launching an engineering hub in Southeast Asia and have chosen us as their trusted partner to make it happen. Responsibilities Test Plan Development : Senior QA Engineers lead in developing comprehensive test plans....
