Operations Manager

1 day ago


Biñan, Philippines Valor Global Full time

1 day ago Be among the first 25 applicants Direct message the job poster from Valor Global TALENT ACQUISITION | RECRUITMENT AND SELECTION at Valorglobal Inc. Company Description Valor Global is a global leader in providing extraordinary customer experiences for clients worldwide. Headquartered in Arizona, with 4,000+ global team members, Valor delivers cost-effective onshore and offshore support models. The company focuses on aligning people, processes, and technology to deliver happy and timely outcomes for its customers. Valor operates with a culture of innovation, operational excellence, and a goal to become an extension of its customer’s team. At least 3 years of experience as an Operations Manager At least 2 years of experience on the Technical account Ability and patience to handle difficult customers. Knowledge of outlier management and coaching techniques. Proven experience and knowledge as a resolution supervisor, QA analyst, or trainer is a plus. Working knowledge of MS Office and databases. Comfortable working with targets to exceed our client’s expectations. Excellent communication skills (written and oral). Organization, proper decision-making, and analytical problem-solving skills. Additional education or experience in a related field may be preferred. Responsible for the development of team leaders/coaches Must be willing to work on-site Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr


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