Operations Manager

2 days ago

Biñan, Philippines Palladium Information Technology Corp. Full time

Responsibilities Ensure a fintech daily operations run smoothly and efficiently Investigate fraud and dispute cases, collaborate with teams time implement preventive actions Develop, implement, and monitor operational policies, procedures, and workflows to ensure efficiency and compliance with regulatory requirements. Lead, mentor, and evaluate the performance of operations staff to ensure high productivity and quality service. Develop, implement, and review operational policies and procedures. Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting and planning. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Work with the board of directors to determine values and mission, and plan for short and long-term goals. Identify and address problems and opportunities for the company. Build alliances and partnerships with other organizations. Support in the design and execution of training programs for staff to enhance skills and compliance awareness. Improve operational systems, processes and best practices that guarantee organizational well-being Contribute towards the achievement of company’s strategic and operational objectives Examine financial data/statements and utilize them to improve profitability Deliver consistent performance against set targets on key customer satisfaction measures and carry out daily/weekly reviews of KPI’s Qualifications Bachelor’s degree in Business Administration, Finance, Management, or related field (Master’s degree is an advantage). At least 5–7 years of relevant experience in lending, call center/BPO, banking, or financial services, with 2–3 years in a supervisory/managerial role. Strong knowledge of lending operations, loan processing systems, and regulatory compliance. Excellent leadership, organizational, and problem-solving skills. Strong analytical ability and attention to detail. Effective communication and interpersonal skills. Proficiency in MS Office and loan management systems. Excellent organizational and time management skills #J-18808-Ljbffr

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