Operations Manager

8 hours ago

Biñan, Calabarzon, Philippines c41be8a1-9ab5-47bb-b0ab-8a304c58c3eb Full time ₱90,000 - ₱120,000 per year

Responsibilities

Cash Loans Collection & Lending

Manage end-to-end cash loan processes including application review, approval coordination, and release.

Oversee collection activities, ensure timely follow-ups, negotiate payment plans, and implement collection strategies.

Monitor loan portfolio performance and recommend process improvements for reducing delinquencies.

Ensure adherence to lending policies, regulatory guidelines, and internal risk controls.

Fintech Operations & Compliance

Ensure daily fintech operations run smoothly, efficiently, and in full compliance with internal policies and regulatory requirements.

Investigate fraud and dispute cases; collaborate with cross-functional teams to implement preventive and corrective measures.

Develop, implement, and monitor operational policies, workflows, and procedures to optimize efficiency and maintain compliance.

Ensure all legal and regulatory documents are accurately filed and maintain compliance with relevant laws and regulations.

Leadership & Team Management

Lead, mentor, and evaluate the performance of operations staff to maintain high productivity and service quality.

Promote a positive company culture that supports high morale and top performance.

Support in the design and execution of staff training programs for skills enhancement and compliance awareness.

Strategic Operations & Business Growth

Oversee budgeting, reporting, and planning for operational teams.

Work with the Board of Directors to define values, mission, and both short-term and long-term goals.

Identify and address operational problems and opportunities to strengthen organizational capability.

Build and maintain alliances, partnerships, and collaborations with internal and external stakeholders.

Process Improvement & Performance Management

Improve operational systems, processes, and best practices to support organizational effectiveness.

Contribute to achieving strategic and operational objectives through data-driven recommendations.

Analyze financial data and statements to support profitability improvements.

Deliver consistent performance against targets on customer satisfaction, and conduct daily/weekly KPI reviews.

Qualifications

Bachelor's degree in Business Administration, Finance, Management, or any related field (Master's degree is an advantage).

At least 5–7 years of relevant experience in lending, cash loans collection, call center/BPO, banking, or financial services, with 2–3 years in a supervisory or managerial role.

Strong knowledge of lending operations, loan processing systems, and regulatory and compliance requirements.

Proven ability to lead teams; excellent leadership, coaching, and performance management skills.

Strong analytical skills with high attention to detail and accuracy.

Effective communication and interpersonal skills, with the ability to collaborate across departments.

Proficiency in MS Office, loan management systems, and related fintech tools or platforms.

Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.

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