Operations Manager

3 days ago

Biñan, Calabarzon, Philippines Palladium Information Technology Corp. Full time
Responsibilities

Cash Loans Collection & Lending

  • Manage end-to-end cash loan processes including application review, approval coordination, and release.
  • Oversee collection activities, ensure timely follow-ups, negotiate payment plans, and implement collection strategies.
  • Monitor loan portfolio performance and recommend process improvements for reducing delinquencies.
  • Ensure adherence to lending policies, regulatory guidelines, and internal risk controls.

Fintech Operations & Compliance

  • Ensure daily fintech operations run smoothly, efficiently, and in full compliance with internal policies and regulatory requirements.
  • Investigate fraud and dispute cases; collaborate with cross-functional teams to implement preventive and corrective measures.
  • Develop, implement, and monitor operational policies, workflows, and procedures to optimize efficiency and maintain compliance.
  • Ensure all legal and regulatory documents are accurately filed and maintain compliance with relevant laws and regulations.

Leadership & Team Management

  • Lead, mentor, and evaluate the performance of operations staff to maintain high productivity and service quality.
  • Promote a positive company culture that supports high morale and top performance.
  • Support in the design and execution of staff training programs for skills enhancement and compliance awareness.

Strategic Operations & Business Growth

  • Oversee budgeting, reporting, and planning for operational teams.
  • Work with the Board of Directors to define values, mission, and both short-term and long-term goals.
  • Identify and address operational problems and opportunities to strengthen organizational capability.
  • Build and maintain alliances, partnerships, and collaborations with internal and external stakeholders.

Process Improvement & Performance Management

  • Improve operational systems, processes, and best practices to support organizational effectiveness.
  • Contribute to achieving strategic and operational objectives through data-driven recommendations.
  • Analyze financial data and statements to support profitability improvements.
  • Deliver consistent performance against targets on customer satisfaction, and conduct daily/weekly KPI reviews.
Qualifications
  • Bachelor's degree in Business Administration, Finance, Management, or any related field (Master's degree is an advantage).
  • At least 5–7 years of relevant experience in lending, cash loans collection, call center/BPO, banking, or financial services, with 2–3 years in a supervisory or managerial role.
  • Strong knowledge of lending operations, loan processing systems, and regulatory and compliance requirements.
  • Proven ability to lead teams; excellent leadership, coaching, and performance management skills.
  • Strong analytical skills with high attention to detail and accuracy.
  • Effective communication and interpersonal skills, with the ability to collaborate across departments.
  • Proficiency in MS Office, loan management systems, and related fintech tools or platforms.
  • Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.

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