Manager, Client Implementation

Overview

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities.

In this role, you will lead and develop a high-performing team of accounting professionals while ensuring excellent client onboarding, fostering team engagement, and driving continuous improvement.

• You will oversee day to day onboarding and migration activities
• You will prepare data for management reporting and facilitate meetings/engagements with various stakeholders
• You will build and maintain effective relationships with key stakeholders (external and/or internal clients) through proactive communication and onboarding delivery management
• You will drive continuous improvement through process standardization and efficiency initiatives while fostering cross-functional collaboration
• You will ensure compliance with risk management frameworks and quality standards across all service offerings and engagements
• You will lead and manage a team of accounting professionals through coaching, performance management, and career development initiatives to foster high engagement and technical excellence
• You will monitor and optimize team performance and resource allocation against KPIs and service level agreements, ensuring consistent high-quality delivery while managing workflow and capacity to meet operational objectives
• You will oversee the setup, onboarding and migration of clients into IQEQ, while serving as the primary escalation point for technical and operational matters

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with2 free dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

• You have at least you have a 7+ years\' experience in Corporate Services with exposure to both Legal and Accounting
• You have an experience in providing services to clients and managing client relationships
• You have an experience in training and mentoring qualified and part qualified Accountants
• You have a comfortable communicating with Senior Management

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.