Subject Matter Expert
1 week ago
Company Description You are joiningSutherland Global Services , a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As aSME , you will be the designated technical expert for a team of 20-23 consultants who will carry out below tasks (but are not limited to): Patient Care:Coordinating case from multiple providers and helping injured patients who may not be able to manage their care on their own Manage administrative responsibilities:Helping patients with tasks like scheduling transportation, intake, paying medical bills, arranging translation services (care coordinator activities) Transportation & Language (T&L) - Voice & Back office and work on scheduling viz. transportation of injured worker, physiotherapy, wheelchair, talking to third party etc. Job Description KEY RESPONSIBILITIES OF THE SME Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge. Conduct BQM / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an instable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches. Support the team with complex queries and fill out accurate reports. Support the team manager and ensure the team delivers against key service levels metrics but also creates value for the clients by impacting business outcomes Handle phone calls and transactions for the program. Supervise and coach learners in nesting & BQM type environments; Coach and give feedback to trainees to help them fulfill performance metrics. Qualifications MINIMUM QUALIFICATIONS Minimum 24 months of healthcare/workers comp experience managing customer-facing accounts preferably managing processes such as intake, scheduling, credentialing, medical bill reviews. Excellent Data Mining skills Ability to think outside of traditional role to evaluate business implications Ability to interpret data, identify trends, and make suggestions for improvements Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues Blended operations which involve back-office work, making outbound and receiving inbound calls PHRN or USRN license is required #J-18808-Ljbffr
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Subject Matter Expert
2 weeks ago
Taguig, Philippines ING Group Full timeOverview Subject Matter Expert (15-16) As part of this role, you will be the go-to expert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover...
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Subject Matter Expert
2 weeks ago
Taguig, Philippines ING Group Full timeOverview Subject Matter Expert (15-16) As part of this role, you will be the go-to expert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover...
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Taguig, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time ₱1,200,000 - ₱2,400,000 per yearThe Subject Matter Expert – Record to Report is accountable for delivering accurate and timely financial reporting activities, including Journal Entry Processing, Month-End Close, Balance Sheet Reconciliations, Fixed Assets Management, and Compliance. Working closely with the Team Leader, Service Delivery Manager, and other process teams, the SME ensures...
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Taguig, National Capital Region, Philippines Nezda Technologies Inc Full time ₱900,000 - ₱1,200,000 per yearThis role demands a Subject Matter Expert (SME) in Security, Reporting and Analytics, with deep understanding of advance reporting and techniques and the ability to build customized solutions. The ideal candidate should have expertise in advanced reporting methodologies and have practical experience with calculated fields logic, directly work with clients...
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Taguig, National Capital Region, Philippines Nezda Technologies Inc Full time ₱900,000 - ₱1,200,000 per yearThis role demands a Subject Matter Expert (SME) in Workday Rewards, Performance and Culture with deep understanding of AMR and MYIR processes and the ability to build customized solutions. The ideal candidate should have expertise to support, design, implement, and optimize, configure WD Rewards, Performance modules mostly related to Core Compensation and...
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Subject Matter Expert
2 weeks ago
Taguig, National Capital Region, Philippines Sutherland Full time ₱40,000 - ₱80,000 per yearCompany DescriptionYou are joiningSutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services.One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester,...
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IJP: Subject Matter Expert
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Taguig, National Capital Region, Philippines HelloConnect Full time ₱1,200,000 - ₱2,400,000 per yearJob Description:Being the first point of contact for our customersDemonstrating confidence while using all different channels (Phone, When Messaging, Chat, & Retention)Providing general support and building engaging relationships on each and every customer call or interactionInvestigating and resolving customer complaints and feedback effectively Working...
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Taguig, Philippines TASQ Staffing Solutions Full timePosition: SME - FINRA 6/7 Licensed Account: CSR Insurance Account (Requires FINRA Series 6 or 7 License) Qualifications: Completed at least 2 years of college education, with no pending subjects Hold an active or expired FINRA Series 6 or 7 license (company will support license renewal) Willing to work night shifts on a rotating schedule At least 1 year...
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Taguig, Philippines TASQ Staffing Solutions Full timePosition: SME - FINRA 6/7 Licensed Account: CSR Insurance Account (Requires FINRA Series 6 or 7 License) Qualifications: Completed at least 2 years of college education, with no pending subjects Hold an active or expired FINRA Series 6 or 7 license (company will support license renewal) Willing to work night shifts on a rotating schedule At least 1 year...
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Taguig, Philippines Invisible Expert Marketplace Full timeChemistry Specialist (Fluent in Egyptian Arabic) - AI Trainer Join to apply for the Chemistry Specialist (Fluent in Egyptian Arabic) - AI Trainer role at Invisible Expert Marketplace Are you a PhD-trained Chemistry professional fluent in Arabic and eager to shape the future of AI? Large-scale language models are evolving rapidly, moving beyond simple...
