Subject Matter Expert
4 weeks ago
Overview Subject Matter Expert (15-16) As part of this role, you will be the go-to expert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover quality, knowledge, risk and control management to ensure that Know Your Customer - Customer Due Diligence for new account opening and maintenance of existing customer accounts or transaction monitoring activities are completed and signed off by operations in compliance with local regulations as well as ING’s global procedures. If you are good at: Interpreting procedures and policies subsequently aligning the operations team for corresponding execution of such requirements. Handling queries and managing intermediate to complex scenarios encountered by operations supported including resolving process/knowledge gaps, if any. Facilitating sessions for process updates and ops calibration as needed. Conducting thematic analysis on quality and remediation reporting of KYC/TM by identifying roadblocks and applying solutions mindset which translates to the identification of preventive and corrective actions in partnership with management teams of the assigned area/business line. Providing general consultancy and advisory service on projects and initiatives that may impact quality improvement by ensuring adherence to policies and procedures. Applying quality management framework or equivalent boosting circle’s performance and enhancing QA/QR/QC collaboration. Self-organizing and can deliver complex work independently. Coaching & mentoring junior experts. Implementing controls and related documentations to audit, testing, migration, and quality. If you are: A professional and mature individual displaying the following behaviours: Has high analytical skills, multitasking skills and can use a wide range of analytical tools and systems. Has proactive critical thinking, decision making and problem-solving skills. Has influencing and persuasiveness skills to steer discussions relating to the scope above. Has a background/knowledge in Wholesale and Retail banking KYC. A candidate that has at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent. 2-3 / 3-4 years banking operations background or equivalent, preferred. If you can: Understand and effectively execute elements of quality management between first and second line of defense in identifying root cause(s) to help solve/prevent recurrence and impact to the organization’s risk appetite. Coach operations staff & junior experts for any quality and knowledge improvements leading to a sustenance and consistency on performance. Articulate and challenge changes where applicable and dispute findings/work on proposals from respective counterparts. Perform ad hoc tasks as per business need. If you’d like to work with: Operations Staff, Leadership, Design & Implementation (COE) teams, 1st and 2nd line control/compliance teams, project teams. If you want to: Work in downtown BGC, the country’s economic center or OAT just at the corner of EDSA-Ayala (depending on business line assignment) Enjoy competitive compensation and allowances. Be part of one of the most innovative and exciting digital banks in the world Be part of a diverse, creative, and energized team #J-18808-Ljbffr
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Subject Matter Expert
4 weeks ago
Taguig, Philippines ING Group Full timeOverview Subject Matter Expert (15-16) As part of this role, you will be the go-to expert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous Customer Due Diligence compliance. This role shall cover...
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Subject Matter Expert
1 week ago
Taguig, National Capital Region, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per yearREQ 26/08/2025Financial Crime Prevention OperationsTaguig, FilipijnenING HubsSubject Matter Epert As part of this role, you will be the go-to epert in terms of knowledge about assigned KYC service and its related topics – Customer Due Diligence (CDD), Transaction Monitoring (TM), AML regulations, Counter-Terrorist Financing regulations, and rigorous...
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Subject Matter Expert
12 hours ago
Taguig, National Capital Region, Philippines Sutherland Full time ₱40,000 - ₱80,000 per yearCompany DescriptionYou are joiningSutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services.One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester,...
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Subject Matter Expert
1 week ago
Taguig, Philippines Eclaro Business Solutions, Inc Full timeThe Subject Matter Expert – Record to Report is accountable for delivering accurate and timely financial reporting activities, including Journal Entry Processing, Month-End Close, Balance Sheet Reconciliations, Fixed Assets Management, and Compliance. Working closely with the Team Leader, Service Delivery Manager, and other process teams, the SME ensures...
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Subject Matter Expert
3 weeks ago
Taguig, Philippines Sutherland Full timeCompany Description You are joiningSutherland Global Services , a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in...
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IJP: Subject Matter Expert
2 days ago
Taguig, National Capital Region, Philippines HelloConnect Full time ₱1,200,000 - ₱2,400,000 per yearJob Description:Being the first point of contact for our customersDemonstrating confidence while using all different channels (Phone, When Messaging, Chat, & Retention)Providing general support and building engaging relationships on each and every customer call or interactionInvestigating and resolving customer complaints and feedback effectively Working...
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Subject Matter Expert
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timePosition: SME - FINRA 6/7 Licensed Account: CSR Insurance Account (Requires FINRA Series 6 or 7 License) Qualifications: Completed at least 2 years of college education, with no pending subjects Hold an active or expired FINRA Series 6 or 7 license (company will support license renewal) Willing to work night shifts on a rotating schedule At least 1 year...
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Chemistry Specialist
3 weeks ago
Taguig, Philippines Invisible Expert Marketplace Full timeChemistry Specialist (Fluent in Egyptian Arabic) - AI Trainer Join to apply for the Chemistry Specialist (Fluent in Egyptian Arabic) - AI Trainer role at Invisible Expert Marketplace Are you a PhD-trained Chemistry professional fluent in Arabic and eager to shape the future of AI? Large-scale language models are evolving rapidly, moving beyond simple...
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Japanese Subject Matter Researcher
2 weeks ago
Taguig, Philippines J-K Network Services Full timeCompany Profile One of the pioneers in Business Process Outsourcing in the Philippines, they have been expanding in Japan and globally for about two decades in the history of the business sector. Position Japanese Subject Matter Researcher Industry BPO Company Salary Php 60,000 - Php 70,000 package Schedule Shifting schedule | morning shift, mid shift and...
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Workforce & Quality Expert Manager
2 weeks ago
Taguig, National Capital Region, Philippines SpringSkill Full time ₱1,200,000 - ₱3,600,000 per yearJob Title: Workforce & Quality Expert ManagerLocation: TaguigSalary: 140,000About the RoleWe are seeking a strategic and data-driven Workforce & Quality Expert Manager to lead the design, optimization, and continuous improvement of forecasting, scheduling, quality, and reporting functions within service desk and contact center operations.This senior...
