Hybrid Customer Service Representative

3 days ago

Cebu City, Philippines Staff Outsourcing Solutions Full time
Job Responsibilities

● Respond to customer requests for price quotations, purchase orders, order changes, adjustments,
and cancellations directly from customers, original equipment manufacturers, and distributors.
● Achieve and maintain a positive rapport with customers and work to give them the best possible
service.
● Use Netsuite system to retrieve customer information, stock status information, the status of
purchase orders, and to make changes on customer purchase orders. Ensure that correct codes are
used for retrieving and inputting information.
● Follow up on inquiries by checking computer for delivery information.
● Handle the needs of customers, always striving to exceed customer expectations.
● Maintain punctuality and regular and reliable attendance.
● Protect and maintain confidentiality of company trade secrets and other confidential and
proprietary information including, without limitation, customer information and sales data.
● Support a culture of collaboration, lead by example, and maintain a positive work environment.
● Other duties as assigned by management.

Skills/Requirements:

● Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, well
organized.
● Strong industry product knowledge and ability to communicate technical aspects of products to a
variety of customers is preferred.
● Previous Amazon customer service experience preferred.
● Able to comprehend and carry out detailed instructions.
● Able to work independently and use effective problem-solving skills.
● Professional appearance and demeanor.
● Intermediate to expert in using NetSuite.
● Computer literate in Microsoft Windows applications required with advanced knowledge of
Excel preferred.
● May be required to work Saturdays.
● Some travel required; less than 10%

Why apply with us?

* Competitive salary and may be determined and is negotiable based on your qualifications
* Equipped with the latest technologies
* Monthly Incentive Rewards on successful orders and Attendance Productivity
* Offers Full-time employment and Career Growth
* Easily accessible from almost any part of the Metro Cebu area.
* One (1) Day Application Process Only
* Service Incentive Leaves Upon Regularization
* Attendance Productivity Incentives
* Additional Hazard Pay within Qualifying Hours
* Stable Job with Salary Appraisals
* Holiday and Night Differential Premium Pay Rates
* Job Promotion is highly possible... if YOU have the drive.
* HMO/Health Insurance
* Work-Life Balance
* Free Pre-hiring Medical Laboratories

Location:

7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

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