IT Technical Support

4 weeks ago

Bulacan Philippines Hexagon Group of Companies Full time

A. IT Infrastructure & Systems Support Provide direct support for automation controls and the entire IT infrastructure that supports our Warehouse Management System (WMS), including network connectivity, servers, and related hardware Responsible for the local setup, configuration, and ongoing performance monitoring of the WMS, ensuring it operates efficiently and meets the demands of our cold storage operations. Actively support WMS data accuracy and ensure real-time stock updates, troubleshooting any issues that compromise data integrity or system synchronization. Work closely with the Group Shared Services ICT department and external vendors to ensure the overall stability and reliability of all facility-specific IT systems and the first line of defense for troubleshooting protocols when issues arise. Design, develop, and maintain relevant reports and dashboards from the WMS to provide actionable insights to operations, inventory, and management teams. B. User Access & Security Management Maintain our ID badge system and access control systems for the facility, ensuring authorized entry and security of premises, particularly for cold storage areas. Manage and troubleshoot biometric readers for timekeeping and access, ensuring their accurate functionality. Coordinate the creation and deactivation of user access accounts for the WMS and other relevant systems, ensuring proper access levels and security protocols are followed. C. User Support & Training Provide essential training and ongoing user support to encoders, warehouse staff, and other facility personnel on the effective use of the WMS and other operational software. Serve as the primary on-site IT support, resolving user issues, answering technical queries, and escalating complex problems to the Group Shared Services ICT department when D. Hardware and Infrastructure Maintenance Oversee and maintain IT equipment including computers, printers, scanners, handheld devices, routers, CCTVs, and timekeeping systems. Conduct regular system checks, software updates, and periodic preventive maintenance on hardware and servers. Monitor and ensure the stability of the local network, internet connectivity, and system uptime. E. Automation and Security System Support Support the functionality of automated controls (e.g., temperature monitoring, alarms, RFID/barcoding systems). Coordinate with security personnel on CCTV monitoring systems, door access controls, and electronic safety systems. F. Data Accuracy and System Integration Ensure the accuracy and integrity of transactional data within the WMS and related systems. Support integration between WMS and other platforms such as NetSuite, inventory dashboards, or billing modules. Perform regular data backups and implement data protection protocols. QUALIFICATIONS Graduate of Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional) Minimum of 2-3 years of proven experience in a combined administrative and IT support role, preferably in a logistics, warehouse, manufacturing, or cold storage environment The incumbent will be assigned in Balagtas, Bulacan #J-18808-Ljbffr

  • IT Technical Support

    1 week ago

    , Bulacan, Philippines Stafflink Management Solutions, Inc. Full time

    Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot, diagnose, and resolve technical problems in a timely manner. Maintain documentation of user issues and resolutions. Assist in the setup and configuration of new equipment. Educate users on software and...

  • IT Technical Support

    1 week ago

    , Bulacan, Philippines Strategic Networks, Inc. Full time

    Responsibilities Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications. Install, upgrade, support and troubleshoot End User Workspace hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices. Perform general...

  • Sales Technical Support

    1 week ago

    , Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full time

    Responsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...

  • Technical Support Representative

    1 week ago

    , Bulacan, Philippines Hier Business Solutions Inc Full time

    Overview Ensure client satisfaction through smooth project continuance and ongoing support for HRIS and Payroll system Manage the end-to-end operations on different CMS/platforms for our clients Respond to client concerns or inquiries for Hier Payroll configurations and assistance through different channels: Hier Support Center, Email, Viber, Facebook Page,...

  • Field Technical Support Specialist

    2 weeks ago

    , Bulacan, Philippines Pro-Solutions Technology, Co Full time

    Qualifications Graduate of Computer Related Courses Experience in technical support or IT Strong knowledge of computer systems, networks, and troubleshooting Familiarity with Windows, macOS, and Linux Excellent problem-solving and communication skills Customer-focused and able to work independently Ability to lift heavy equipment and travel as needed Valid...

  • Customer Support – Porting Representative

    1 week ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your...

  • Customer Support Advocate

    1 day ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Support Advocate to join our team in the PhilippinesWhat You'll DoDevelop expertise in our platform and become a subject matter expert for our customers, keeping on top of...

  • Appsheet Technical Support Specialist

    3 weeks ago

    Bulacan, Philippines Buscojobs Full time

    Overview Are you a problem-solver with a knack for low-code/no-code platforms? RemoteVA PH is actively seeking a Technical Support Specialist with expertise in AppSheet to join our growing team! If you're experienced in AppSheet development and enjoy supporting and troubleshooting smart business solutions, this is the perfect role for you. Responsibilities...

  • IT Support Specialist

    3 weeks ago

    , Bulacan, Philippines TaskUs Full time

    Overview About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • IT Technical Support Specialist

    2 weeks ago

    , , Philippines Logisprint Inc. Full time

    An IT Technical Support Specialist is a critical role responsible for ensuring the smooth operation of the company's technology systems. Act as the primary point of contact for users experiencing technical difficulties with hardware, software, or network issues. IT Technical Support Specialist: Essential Qualifications Experience: A minimum of one year of...