IT Technical Support

5 days ago

Bulacan Philippines Hexagon Group of Companies Full time

A. IT Infrastructure & Systems Support Provide direct support for automation controls and the entire IT infrastructure that supports our Warehouse Management System (WMS), including network connectivity, servers, and related hardware Responsible for the local setup, configuration, and ongoing performance monitoring of the WMS, ensuring it operates efficiently and meets the demands of our cold storage operations. Actively support WMS data accuracy and ensure real-time stock updates, troubleshooting any issues that compromise data integrity or system synchronization. Work closely with the Group Shared Services ICT department and external vendors to ensure the overall stability and reliability of all facility-specific IT systems and the first line of defense for troubleshooting protocols when issues arise. Design, develop, and maintain relevant reports and dashboards from the WMS to provide actionable insights to operations, inventory, and management teams. B. User Access & Security Management Maintain our ID badge system and access control systems for the facility, ensuring authorized entry and security of premises, particularly for cold storage areas. Manage and troubleshoot biometric readers for timekeeping and access, ensuring their accurate functionality. Coordinate the creation and deactivation of user access accounts for the WMS and other relevant systems, ensuring proper access levels and security protocols are followed. C. User Support & Training Provide essential training and ongoing user support to encoders, warehouse staff, and other facility personnel on the effective use of the WMS and other operational software. Serve as the primary on-site IT support, resolving user issues, answering technical queries, and escalating complex problems to the Group Shared Services ICT department when D. Hardware and Infrastructure Maintenance Oversee and maintain IT equipment including computers, printers, scanners, handheld devices, routers, CCTVs, and timekeeping systems. Conduct regular system checks, software updates, and periodic preventive maintenance on hardware and servers. Monitor and ensure the stability of the local network, internet connectivity, and system uptime. E. Automation and Security System Support Support the functionality of automated controls (e.g., temperature monitoring, alarms, RFID/barcoding systems). Coordinate with security personnel on CCTV monitoring systems, door access controls, and electronic safety systems. F. Data Accuracy and System Integration Ensure the accuracy and integrity of transactional data within the WMS and related systems. Support integration between WMS and other platforms such as NetSuite, inventory dashboards, or billing modules. Perform regular data backups and implement data protection protocols. QUALIFICATIONS Graduate of Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional) Minimum of 2-3 years of proven experience in a combined administrative and IT support role, preferably in a logistics, warehouse, manufacturing, or cold storage environment The incumbent will be assigned in Balagtas, Bulacan #J-18808-Ljbffr

  • Technical Support

    1 week ago

    , Bulacan, Philippines Buscojobs Full time

    Technical Support Account Malabon, National Capital Region ₱ Y Sapient Global Services Posted today Job Description We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE. Responsibilities Respond to customer calls, emails, and chats for technical support....

  • IT Technical Support

    3 weeks ago

    , Bulacan, Philippines Stafflink Management Solutions, Inc. Full time

    Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot, diagnose, and resolve technical problems in a timely manner. Maintain documentation of user issues and resolutions. Assist in the setup and configuration of new equipment. Educate users on software...

  • IT Technical Support

    3 weeks ago

    , Bulacan, Philippines Strategic Networks, Inc. Full time

    Responsibilities Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications. Install, upgrade, support and troubleshoot End User Workspace hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices. Perform general...

  • IT Technical Support

    3 weeks ago

    , Bulacan, Philippines SECMOTO Supply Sales Corp. Full time

    Overview On-site - Bulacan 1-3 Yrs Exp Bachelor Full-time Responsibilities Provides technical support for online systems, websites, and e-commerce platforms. Troubleshoots software, hardware, and network issues, and ensures smooth digital operations. Qualifications Bachelor’s degree in IT or related field Experience in tech support or helpdesk...

  • Sales Technical Support

    3 weeks ago

    , Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full time

    Responsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...

  • Technical Support Representative

    1 week ago

    , Bulacan, Philippines Buscojobs Full time

    Technical Support Representative jobs in Meyca... Posted 1 day ago Job Description Respond to customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve customer issues and complaints efficiently. Maintain detailed records of customer interactions. Collaborate with team members to enhance service quality....

  • Technical Support Representative

    3 weeks ago

    , Bulacan, Philippines Hier Business Solutions Inc Full time

    Overview Ensure client satisfaction through smooth project continuance and ongoing support for HRIS and Payroll system Manage the end-to-end operations on different CMS/platforms for our clients Respond to client concerns or inquiries for Hier Payroll configurations and assistance through different channels: Hier Support Center, Email, Viber, Facebook Page,...

  • Remote Technical Support Representative

    3 weeks ago

    Bulacan, Philippines MCI Full time

    Location: Angeles City, PH Job Type: Full-Time • Salary Type: Hourly Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry....

  • Customer Support – Porting Representative

    1 week ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your...

  • Customer Support Advocate

    16 hours ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Support Advocate to join our team in the PhilippinesWhat You'll DoDevelop expertise in our platform and become a subject matter expert for our customers, keeping on top of...