
Quality Supervisor
4 weeks ago
WNS Pasig, National Capital Region, Philippines
Quality Supervisor (Pioneer Account - Corporate Travel)WNS Pasig, National Capital Region, Philippines
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
- Experience in Corporate Travel Account is required.
- Must have expertise in using CRYPTIC/NATIVE GDS
- Must be amenable to work 100% onsite at our Bridgetowne Site
- Lead and manage the Quality Assurance function for a team handling international ticketing, group bookings, and email support.
- Act as a Subject Matter Expert (SME) in ticketing processes to support quality audits and interventions.
- Monitor and evaluate the performance of L2 – Complex itinerary trained resources to ensure adherence to process standards.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Collaborate with operations leadership to ensure KPIs and SLAs are met from a quality perspective.
- Conduct regular quality reviews, calibration sessions, and feedback discussions with team members.
- Prepare and present quality dashboards and reports to stakeholders.
- Minimum 1–2 years of experience in Corporate Travel Quality Assurance, with exposure to at least one GDS (e.g.,Amadeus/Sabre).
- Proven experience in supervising or managing a quality team.
- Strong command of spoken and written English; confident in leading quality review calls and calibration sessions.
- Proficient in Excel and presentation tools for reporting and analysis.
- Excellent analytical skills with a focus on root cause analysis and corrective action planning.
- Strong conflict management and coaching abilities.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at WNS by 2x
Sign in to set job alerts for “Quality Supervisor” roles.Pasig, National Capital Region, Philippines 3 months ago
Quality Assurance Supervisor (Open for Negotiation)Mandaluyong, National Capital Region, Philippines 1 week ago
Taguig, National Capital Region, Philippines 3 weeks ago
Makati, National Capital Region, Philippines 1 week ago
Cavite, Calabarzon, Philippines 1 month ago
Quezon City, National Capital Region, Philippines 1 week ago
Taguig, National Capital Region, Philippines 3 weeks ago
Quality Supervisor (Healthcare) | Bacoor, CaviteMarilao, Central Luzon, Philippines 9 months ago
Makati, National Capital Region, Philippines 1 week ago
Muntinlupa City, National Capital Region, Philippines 3 months ago
Makati, National Capital Region, Philippines 1 week ago
Muntinlupa City, National Capital Region, Philippines 1 month ago
National Capital Region, Philippines 2 weeks ago
Quezon City, National Capital Region, Philippines 1 week ago
Makati, National Capital Region, Philippines 3 weeks ago
Manager – QA, Delivery and Business AnalysisRosario, Calabarzon, Philippines 3 hours ago
Makati, National Capital Region, Philippines 3 weeks ago
Makati, National Capital Region, Philippines 22 hours ago
Taguig, National Capital Region, Philippines 1 month ago
Taguig, National Capital Region, Philippines 1 month ago
Production Supervisor/1-2 yrs. in Food Manufacturing/ISO GHP FSSCValenzuela, National Capital Region, Philippines 1 month ago
Production Supervisor/1-2 yrs. in Food Manufacturing/ISO GHP FSSCValenzuela, National Capital Region, Philippines 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
QUALITY ASSURANCE SUPERVISOR
6 days ago
Pasig, Philippines PH Global Jet Express Full timeOverview QA Supervisor is a specialist in preventing operational errors by ensuring that the SOPs are strictly implemented in order to prevent misoperations or problematic parcels. He/she is concerned with the proactive procedural process of J&T Operations (both internal and external). Anticipates periods of problem occurrence and proposes plans to address...
-
Quality Assurance Supervisor
2 weeks ago
Pasig, Philippines TASQ Staffing Solutions Full timeOverview TASQ is looking for a Quality Assurance Supervisor (Pasig). The pre-screening interview will be done over the phone, so please keep your line open. Job Details Work setup: Onsite (Pasig) Shift: 8:00 AM – 4:30 PM (Monday-Friday) and 8:00 AM – 3:00 PM (2 Working Saturdays) Key Responsibilities Creation, revision and process mapping of necessary...
-
Supervisor, Quality Analysis
4 weeks ago
Pasig, Philippines Med-Metrix Full timeSupervisor, Quality Analysis (OP Coding, SDS) Med-Metrix Pasig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Supervisor, Quality Analysis (OP Coding, SDS) role at Med-Metrix Supervisor, Quality Analysis (OP Coding, SDS) Med-Metrix Pasig, National Capital Region, Philippines 1 day ago Be among the first...
-
Quality Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱300,000 - ₱600,000 per yearWe're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldQA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result...
-
Quality Analyst
1 week ago
Pasig, Philippines Acquire Full timeWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will...
-
Supervisor, Quality Analysis
4 weeks ago
Pasig, Philippines Med-Metrix, LLC Full timeSupervisor, Quality Analysis (OP Coding, SDS) Job Description Posted Thursday, August 21, 2025 at 4:00 PM Position Summary: We are seeking a detail-oriented and experienced Medical Coding QA Supervisor with specialized expertise in Same Day Surgery (SDS ) and Observation coding to lead our quality assurance team. The ideal candidate will oversee the...
-
Quality Assurance Team Leader
2 weeks ago
Pasig, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱900,000 - ₱1,200,000 per yearThe Quality Assurance Team Leader supports the QA Supervisor in ensuring the implementation of quality standards and procedures within operations. This role leads a team of QA staff in conducting daily inspections, monitoring compliance, and ensuring that all operational processes are aligned with J&T Express standards, especially in parcel handling,...
-
Production Supervisor
4 days ago
Pasig, National Capital Region, Philippines Global Empire Manufacturing Corporation Full time ₱900,000 - ₱1,200,000 per yearWe are looking for an experienced Production Supervisor to oversee our production operations. You'll guarantee that manufacturing remains a smooth and efficient process by monitoring employees and organizing workflows.In a fast-paced environment like production, the supervisor is an integral part of the food manufacturing process. They must be competent...
-
Training Supervisor
4 weeks ago
Pasig, Philippines Transcom Full timeOverview Training Supervisor position at Transcom, Pasig, National Capital Region, Philippines. Join our Transcom Family as a Training Supervisor! Hiring for Workforce and Business Intelligence & Reporting professionals. Transcom is looking for talented individuals to join our team as the Training Supervisor for the Pasig site. Responsibilities People...
-
Site Supervisor
1 week ago
Pasig, Philippines Bamacom, Inc. Full timeOverview The site supervisor is responsible for overseeing daily operations on project sites to ensure that construction or installation works are carried out safely, efficiently, and in accordance with approved plans and specifications. This role involves close coordination with the project team, contractors, and client to monitor progress, resolve on-site...