
Technical Support Specialist
2 weeks ago
Are you passionate about technology and driven to combat cybercrime? Join Hornetsecurity , a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for dedicated Technical Support Specialists (m/f/d) to join our team and help us safeguard businesses from cyber risks
If you're excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you
Tasks- You will diagnose and resolve our corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements.
- You build personal customer relationships and focus on offering an awesome customer experience.
- You escalate issues to our development team and co-ordinate such issues until they are solved.
- You convey customer feedback to product development staff.
- You keep customers informed on how and when issues are resolved.
- You interact with other teams to provide a comprehensive and high-quality support.
- You help in user education.
- You have excellent logical, analytical and problem-solving skills.
- You possess good customer etiquette and the ability to manage high profile customers well under pressure.
- You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
- You have a good understanding of basic networking protocols.
- You possess excellent English communication skills, both written and verbal. Any other language is a plus.
- You are a quick learner and self-starter.
Bonus Skills (you get plus points):
- Knowledge/experience with Hyper-V and/or VMware virtualization platforms.
- Experience as a network/system administrator or Technical Support representative.
- Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
- Knowledge/experience with Microsoft VSS.
- Free space for innovation and independent action in a fast-growing international company with a promising future.
- Short decision paths and flat hierarchies in an open work atmosphere.
- Personal and professional development opportunities.
- No dress code – you can come to work as you like.
Do you want to help us shape the future of Cyber Security ? We look forward to receiving your application
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