Technical Support Specialist

6 days ago

Cebu City, Philippines AspiraGlobal Full time

Overview We’re looking for a Technical Support Specialist to provide top-tier support to our clients and ensure seamless technical solutions. You’ll be responsible for troubleshooting issues, guiding users, and maintaining system efficiency. If you have a passion for problem-solving and delivering excellent customer service, we’d love to have you on board Responsibilities Provide technical support via phone, email, and chat, resolving issues efficiently. Diagnose and troubleshoot hardware, software, and network-related problems. Assist users with system configurations, installations, and updates. Document technical issues and solutions in a knowledge base for future reference. Collaborate with internal teams to escalate and resolve complex technical problems. Stay up to date with emerging technologies and best practices in technical support. Ensure a positive user experience by delivering timely and professional assistance. Qualifications 2–3 years of experience in technical support, IT helpdesk, or a related role. Strong troubleshooting skills for software, hardware, and network issues. Excellent communication and problem-solving abilities. Experience using ticketing systems and remote support tools. Ability to multitask and prioritize in a fast-paced environment. Familiarity with IT security principles and best practices is a plus. Why Join AspiraGlobal? At AspiraGlobal, we empower businesses to scale by providing exceptional talent solutions. As part of our team, you’ll work in a dynamic, innovation-driven environment where collaboration and growth are key. You’ll have opportunities for mentorship, professional development, and a real impact on the businesses we support. Together, we solve problems, drive progress, and create meaningful change. #J-18808-Ljbffr

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