Technical Support Specialist

2 weeks ago

Cebu City, Philippines AspiraGlobal Full time

Overview

We’re looking for a Technical Support Specialist to provide top-tier support to our clients and ensure seamless technical solutions. You’ll be responsible for troubleshooting issues, guiding users, and maintaining system efficiency. If you have a passion for problem-solving and delivering excellent customer service, we’d love to have you on board

Responsibilities
  • Provide technical support via phone, email, and chat, resolving issues efficiently.
  • Diagnose and troubleshoot hardware, software, and network-related problems.
  • Assist users with system configurations, installations, and updates.
  • Document technical issues and solutions in a knowledge base for future reference.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Stay up to date with emerging technologies and best practices in technical support.
  • Ensure a positive user experience by delivering timely and professional assistance.
Qualifications
  • 2–3 years of experience in technical support, IT helpdesk, or a related role.
  • Strong troubleshooting skills for software, hardware, and network issues.
  • Excellent communication and problem-solving abilities.
  • Experience using ticketing systems and remote support tools.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Familiarity with IT security principles and best practices is a plus.
Why Join AspiraGlobal?

At AspiraGlobal, we empower businesses to scale by providing exceptional talent solutions. As part of our team, you’ll work in a dynamic, innovation-driven environment where collaboration and growth are key. You’ll have opportunities for mentorship, professional development, and a real impact on the businesses we support. Together, we solve problems, drive progress, and create meaningful change.

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