Client Operations Representative

1 week ago

Metro Manila Philippines Buscojobs Full time

Client Operations Representative

Pasig City, Palawan Insight Enterprises, Inc.

Job Description

Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives. This includes quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include pre-qualification of accounts, product pricing, research, configuration and product information.

Responsibilities
  • Provide customer service and manage sales processes for assigned Account Executives, including quoting, ordering, account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections.
  • Support pre-sales activities: pre-qualification of accounts, product pricing, research, configuration, and product information.
  • Develop efficient practices to serve business needs and work on special projects for clients and sales force as needed.
  • Attend trainings and webinars as directed; build relationships with other departments to increase efficiencies.
  • Research technical information on product requests and ensure access to procurement; ensure correct and accurate order processing.
  • Prepare, manage and submit sales quotes in the appropriate system; apply correct special bid pricing and ensure contract compliance.
  • Set up new client sold-to’s, bill-to’s, and ship-to’s as needed; manage pricing and work with vendors on special pricing.
  • Assist clients with Insight web accounts; ensure correct order fulfillment; manage RMA, credit re-bills, and collections facilitation.
  • Follow up on open client returns; ensure replacement orders (if applicable) are placed and shipped; keep sales force informed of problems and resolutions; provide order status to client base.
What you’ll need to join Insight
  • Preferably Bachelor’s Degree in any course; College Level
  • Some experience in customer service, operations, or related roles
  • Able to thrive in an environment with changing requirements and focus on meeting operational objectives
  • Strong written and verbal English communication skills
  • Able to manage multiple priorities
About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter.

About Insight highlights: Founded in 1988 in Tempe, Arizona; 11,000+ teammates in 21 countries; significant revenue and recognitions; Equal opportunity employer; commitment to diversity and responsible business practices.

#J-18808-Ljbffr

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Operations Full time ₱24,000 - ₱30,000 per year

    Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 9pm to 5am Manila time, overlaps with US operating hoursEmployment type: PermanentLocation: Makati City, Metro ManilaPay range: We value transparency and want to ensure a good fit for...

  • Sales Representative

    3 weeks ago

    , Albay, Philippines BGM Operations Management Services Full time

    Overview A Sales Representative is responsible for selling products or services to potential customers, maintaining relationships with existing clients, and achieving sales targets. This role involves identifying customer needs, presenting suitable products, negotiating prices, and closing sales. Sales Representatives may work in various industries, such as...

  • Client Service Representative

    3 weeks ago

    Metro Manila, Philippines Lexie Staffing and Business Consulting Full time

    We are looking for a Customer Service Representative (CSR) to join our team and provide excellent support to our clients. The CSR will be responsible for handling customer inquiries, resolving concerns, and delivering outstanding service through phone, email, or chat. Responsibilities: Respond to customer queries promptly and professionally Provide...

  • Sr Client Representative Ii

    1 day ago

    , Metro Manila, Philippines Buscojobs Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,...

  • Client Success Support

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Client Success Support and Customer Service roles are posted in Mandaluyong, Makati, Taguig, and nearby locations. Roles involve handling customer issues according to account assignment, which may include billing and collections, inquiries, product support, or inbound sales. Some postings indicate on-site requirements and shifting schedules....

  • Account Manager I

    2 weeks ago

    , Metro Manila, Philippines JPMorganChase Full time

    Account Manager I - Client Offboarding Operations Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. Overview As an...

  • Client Application Support At 1

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Service Associate Makati, National Capital Region  CEMEX Posted today Job Description What is the job? Prompt and accurate sales order creation (voice/electronic) in accordance to policies, logistical and operational capacities, and system procedures - to ensure an efficient order fulfillment process. Ensure that complaints are completely logged,...

  • Account Manager I

    2 weeks ago

    , Metro Manila, Philippines JPMorgan Chase Full time

    Overview Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. As an Account Manager I within Client Offboarding Operations,...

  • Client Care Representative

    3 weeks ago

    , , Philippines Sun Life Financial Full time

    Client Care Representative Location: Taguig City, National Capital Region (Manila)Time Type: Full timePosted on: Posted YesterdayJob Requisition ID: JR You are as unique as your background, experience, and point of view. Here, you’ll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues - experts in their...

  • Client Care Representative

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Client Care Representative – Individual Protection Taguig, National Capital Region Job Description Description Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with...