Client Care Representative

Client Care Representative – Individual Protection

Taguig, National Capital Region

Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments. May be informal team leader.

Education: College degree and minimum 3 years experience in the functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Associate II, Customer Support

Taguig, National Capital Region

Job Description

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Education: College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Associate – Other Customer Support Roles

Locations include Makati and surrounding areas; postings may include Makati, Taguig, and nearby areas. These postings cover roles such as Customer Support, Customer Service Representatives, and Associate I/II levels with varied responsibilities focused on customer inquiries, order processing, and technical support handoffs.

Note: Multiple postings may include on-site or remote options with shifting schedules.

SetSchedule – Customer Success Consultant

Remote-based (US-set schedule) / Makati, National Capital Region

Job Highlights

• Full time remote-based position
• Competitive Salary ($7/hr)
• Career development opportunities
• Be a part of a growing real-estate tech company

Responsibilities :

• Supervise the work of User Experience Team (UET) to ensure quality standards and deadlines
• Resolve customer complaints and provide detailed information about products and services
• Provide superior User Experience to members
• Discuss job performance problems with employees to identify causes and resolve issues
• Prepare and issue work schedules and assignments for the team

Qualifications :

• At least 5 years experience as Tech Support Team Lead/Supervisor/Manager or equivalent
• Excellent communication and conflict resolution skills
• Proficiency with remote collaboration tools (Google Docs/Sheets/Meets, Slack, etc.)
• Workstation requirements: PC/laptop (i3, 8GB RAM), noise-cancelling headset, 25 Mbps wired internet

What we offer :

• Benefits including health insurance, paid training, work from home
• 8 hour shift; Makati relocation supported

Customer Support Representative (Amazon) – 25k to 40k

Makati, National Capital Region

Posted today

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on the first call
• Communicate with customers effectively

Qualifications :

• At least 2 years of college with 3 years BPO experience; e-commerce experience preferred
• Attention to detail, organizational skills, teamwork
• Strong English communication; computer/internet proficiency; intermediate Excel
• Willing to work night shift in Makati

Salary: Php 25,000 to Php 40,000

Location: Makati

Posting: Today

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