Technical Support Associate

4 days ago

Davao City, Philippines OneSource Global Full time

Technical Support Associate (Onsite – Davao City) Davao, Davao Region, Philippines We are looking for skilled Technical Helpdesks for Vantiv, a leading provider of payment processing and financial technology solutions. The talent will deliver hands‑on technical assistance and troubleshooting within our fintech environment. This role is ideal for a detail‑oriented professional with three or more years of technical support experience, strong problem‑solving skills, and a commitment to providing exceptional customer service. While fintech experience is a plus, the ability to learn quickly and adapt to evolving technologies is essential. Key Responsibilities: Provide onsite technical support for software, hardware, and networking issues in Vantiv’s fintech infrastructure. Diagnose and resolve technical problems efficiently while maintaining a customer‑first approach. Communicate complex technical concepts clearly and effectively through multiple channels (phone, email, chat). Leverage internal knowledge bases and documentation to facilitate troubleshooting and resolution. Apply critical thinking and innovative problem‑solving to address non‑standard technical issues and escape when necessary. Maintain precise documentation of support interactions, troubleshooting steps, and resolutions, especially regarding system transactions and payment‑related issues. Stay current with fintech technologies, tools, and support best practices to improve service efficiency. Collaborate with cross‑functional teams to enhance technical support processes and overall user experience. Qualifications: Three or more years of experience in technical support or IT troubleshooting. Strong analytical and problem‑solving skills, particularly with applications and systems. Excellent communication skills for translating technical concepts into accessible explanations. High attention to detail, especially in documentation and financial technology system interactions. Fast learner with a proactive mindset focused on continuous improvement. Ability to work independently and as part of a team in a dynamic fintech environment. Preferred Qualifications: Experience with fintech platforms, enterprise support environments, or payment processing systems. Familiarity with ticketing systems for tracking and resolving technical issues. Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Information Technology Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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