Self Service Account Manager

Overview

In this role, you will be assigned as a fully dedicated Self Service Account Manager for one of our clients, a rapidly expanding online marketplace for buying and selling online businesses. This role requires someone with a finance and/or accounting background who can look at P&L, has exposure and experience in M&A, and has a “salesmanship” skill set to help guide a deal to close. Salesmanship is critical in addition to the financial background. Will report to the Head of Product and become part of a small yet growing team expanding its presence throughout the United States and Europe. The key purpose of this role is to manage the sales process for online business owners who use the client’s platforms and technology to sell their businesses to buyers and investors from all over the world. This is a rapidly expanding business with outstanding opportunities for proven real estate brokers, strong accountants with relationship management capability, and/or investment bankers and M&A advisors.

• Connect, consult with, and sell to interested buyers to facilitate the sale of the appropriate asset.
• Manage a portfolio of high-value deals.
• Be a singular point for deal-by-deal transaction management, and be responsible for closing the deal and helping business owners to achieve an exit.
• Manage your time to work on the highest-priority deals. The majority of time will be spent as follows: 80% managing active buyer interest and facilitating negotiation; 20% managing business owners.
• Work with sellers to prepare their P&L statements with accurate revenue and expense data.
• Do whatever it takes to get a deal done. The Business Advisor is measured on successful transactions and client satisfaction.
• Guide sellers in navigating features and tools to optimize their listings for maximum effectiveness.
• Develop and implement strategies to enhance listing visibility and attractiveness to potential buyers.
• Provide expert guidance during negotiations to help sellers secure the best possible deal.
• Assist with essential transaction processes, including LOIs, APAs, and payment procedures, ensuring a seamless transfer of ownership.

• Business brokerage or investment banking background
• Consulting experience with a focus on revenue generation
• Experienced with meeting a sales quota and revenue target
• Proficiency in HubSpot, Gmail, and Zoom

• Customer-focused work experience
• Ability to build personal relationships over the phone and in person
• Good analytical skills
• Adaptive to market changes with a keen eye for business opportunities
• Interest in a start-up environment and in digital, online products and services
• Chartered Accountant or Chartered Practicing Accountant qualification is a plus
• Strong work ethic
• Sales-driven and entrepreneurial mindset
• Excellent written and oral communication skills
• Proficient in business communication
• Motivated team player
• Positive, “go the extra mile” attitude
• Comfort with ambiguity and a fast-paced environment
• Results-oriented, independent, and well-organized

Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.

Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers.

We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support culture makes us the employer of choice for top talent, offering a rewarding career path for all employees.

• Flexible remote work options.
• Competitive salary and benefits package.
• Opportunity for career growth and professional development.
• A collaborative and inclusive team environment.
• A chance to make a real impact in a rapidly growing company.

Seniority level: Entry level

Employment type: Full-time

Industries: Outsourcing and Offshoring Consulting