Implementation Specialist

Job Description

Posted today

This is a consolidated set of postings for various finance and accounting roles. The descriptions below retain the responsibilities, qualifications and benefits as provided, but have been reformatted to use only allowed HTML tags.

1) Onboarding Systems / BackOffice (Remote, Philippines)

Base Salary + Incentive

Responsibilities

• Customer Service: provide superior service, de-escalate when needed, respond to chats/emails/calls from customers and internal teams, strive for first touch resolution, tailor products to customer needs, maintain multi-channel communication, handle complaints with urgency and empathy, provide resources including marketplace add-ons when appropriate, and engage via DialPad/Intercom/phone, chat and email.
• Case Management: own resolution of all assigned cases, balance workload, document customer interactions in the ticketing system, identify and escalate issues to Product/Engineering, prepare and monitor Jira tickets, troubleshoot with 3rd party partners, deliver product training.
• Knowledge: maintain deep subject matter expertise in back-office transaction management, commissions and accounting platforms, stay up to date with product releases, contribute content for client-facing support and internal FAQs.
• Performance Metrics: 1st Response Time, Case Production, Customer Satisfaction, Call Capture, 1st Call Resolution, Accuracy and Quality of Cases.

Qualifications

• Four year technical degree (Computer Science, IT, IS, Accounting or related) or 2-4 years equivalent experience.
• Experience/knowledge of accounting concepts and real estate transactions.
• Ability to analyze software performance in SaaS environments; familiarity with SaaS solutions and enterprise-level customers is a plus.
• Strong problem solving, judgment, communication skills, and ability to work independently.
• Adaptable to change and quick learner of new tools; strong organizational/time management skills.
• Experience using email, calls, video/voice chats and internal tools to troubleshoot.
• Self-starter with attention to detail.

Additional Information

• Full-time remote position based in the Philippines; stable internet (150 Mbps+); professional home office setup required.

2) Financial Planning & Analysis / FP&A Tower Lead (Direct Hire - Philippines)

Location: Mandaluyong, National Capital Region

Salary: ₱400,000 - ₱600,000 (varies by skills/experience)

Responsibilities & Requirements

• Oversee annual planning, rolling forecasts, budgeting vs actuals, management reporting, CAPEX budgets and fixed assets reporting.
• Support CFO with board reporting, audits, tax reviews and internal controls.
• CPA/BS Accountancy graduate; 5+ years experience; strong Excel and ERP (SAP preferred); excellent communication; willingness to work onsite in Paranaque as needed.
• Roles include financial reporting, stakeholder management, and potential leadership responsibilities in a shared services/BPO context.

Benefits

• Health, life insurance; on-site parking; training; potential promotion to permanent employee; staff meals; performance-based incentives.

3) FP&A / Controllership Lead (Direct Hire)

Location: Paranaque onsite requirements; shift and hybrid options

Salary: Competitive; allowances provided

Qualifications

• Accountancy degree; CPA required; 7+ years in controllership with 3+ years in leadership; BPO experience advantageous.
• IFRS knowledge; ERP experience (Oracle/SAP) and consolidation tools; strong communication and people leadership.

Responsibilities

• End-to-end financial control, monthly closing, reporting, SLA/KPI governance, and regulatory compliance.
• Lead team, manage stakeholder relationships, ensure timely reporting, and drive process improvements.

Work Setup

• Onsite in Paranaque; rotating shifts including mid-shift; 3-4 onsite days/week; potential WFH days per policy.

4) Other Finance Roles (Various Locations)

Roles include Financial Reporting Accountant (Gaming/Finance), with responsibilities such as month-end closing, intercompany reconciliations, ERP liaison (Microsoft Navision), audit support, and financial reporting in IFRS. Qualifications commonly include: Bachelor degree in Accounting/Finance, 1–2 years experience (or fresh graduates with internships), IFRS familiarity, ERP knowledge, strong communication, and ability to work onsite in specified locations (e.g., BGC, Taguig).

What You Bring / Common Skills

• Strong accounting foundation, month-end processes, reporting and reconciliations.
• Analytical mindset; proficient in MS Office; ERP experience (SAP/Oracle/Navision/Geneva/Investran/Sun) a plus.
• Ability to work in international environments, meet deadlines, and communicate effectively with stakeholders.

Note: Several postings include “Posted today” markers and may reference on-site, hybrid, or remote work arrangements; salary ranges are approximate and subject to assessment.

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