Vertical Transformation Director

4 weeks ago

Metro Manila Philippines TP Full time

Vertical Transformation Director (Telco) The Opportunity As a Vertical Transformation Leader (Telco), you will be responsible for shaping the strategic direction of the Telco vertical, ensuring the successful implementation of transformation initiatives, and leveraging analytics to enhance decision‑making processes. You will work closely with senior leadership to align business goals with operational excellence, and you will play a pivotal role in championing a culture of continuous improvement and innovation. This role requires a dynamic leader with a proven track record in driving process improvement initiatives, delivering impactful change, and fostering innovation across various business functions. The Responsibilities & Duties Lead and manage transformation, analytics, and process excellence initiatives within the assigned business vertical. Develop and implement strategies to enhance process efficiency, reduce costs, and improve overall performance. Collaborate with stakeholders at all levels to identify opportunities for process improvement and innovation. Utilize data analytics to drive informed decision‑making and measure the impact of process improvements. Champion the adoption of digital technology and Robotic Process Automation (RPA) to streamline operations. Oversee the deployment of process improvement projects using Lean Six Sigma methodologies. Mentor and guide team members to build a culture of continuous improvement and excellence. Ensure alignment of transformation initiatives with the overall business strategy and objectives. Monitor and report on the progress of transformation projects, ensuring timely delivery and achievement of desired outcomes. Facilitate cross‑functional collaboration to drive seamless integration of transformation efforts across different business units. Identify and mitigate risks associated with transformation initiatives, ensuring sustainable and scalable solutions. The Qualifications Minimum of 8‑10 years of experience in process excellence within the BPO industry. Experience in leading process improvement initiatives in specific verticals such as travel, retail, telecommunications, or technology. Analytical Skills: Excellent analytical and problem‑solving abilities. Communication: Exceptional communication and interpersonal skills to interact effectively with stakeholders at all levels. Digital Technology and RPA: Experience with digital technology and RPA is a plus. Domain Expertise: Strong domain expertise in specific verticals such as travel, retail, telecommunications, or technology. Process Excellence: Black Belt certification in process excellence. Bachelor’s degree in Business Administration, Engineering, or a related field. Master’s degree is preferred but not mandatory. Seniority Level Director Employment Type Full‑time Job Function Customer Service and Project Management Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

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