Operations Coordinator

5 days ago

Cebu City, Philippines Smartsourcing Full time

Operations Coordinator Smartsourcing – Administrative Associate – Full‑time on‑site position at JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu. We’re Smartsourcing, a leading cleaning company. The Operations Coordinator keeps the cleaning crew in sync – booking schedules, managing rosters, ensuring client satisfaction, and keeping operations spotless behind the scenes. Key Responsibilities Client Enquiries & Support Respond to new and regular customer enquiries with professionalism and empathy (20%). Conduct follow‑ups with new and existing clients regarding preferred schedules (15%). Prepare and submit daily, weekly, and monthly reports for the client (5%). Scheduling & Rostering Book, reschedule, and cancel cleaning appointments based on client needs (20%). Develop and manage staff rosters, ensuring alignment between client requirements and staff availability (30%). Administrative & System Support Encode and update CRM records for clients and staff to ensure accuracy and reliability of data (10%). Essential Requirements Bachelor’s degree in any related course. 2–3 years of experience in customer service and administrative support. Strong rostering and scheduling experience. Excellent written and verbal English communication skills. Extremely attentive to detail and thrives in dynamic, fast‑paced settings. Proficient in Microsoft Office (Word, Excel, Outlook) and basic CRM or scheduling software. Preferred Requirements Prior experience in service‑based industries such as cleaning, hospitality, or maintenance. Benefits Step Into The Smartsourcing Experience – a mission to change lives and help businesses flourish. Smartsourcing has been recognized as one of HR Asia's Best Companies to Work For for five consecutive years. Why You'll Love Working Here: We foster an environment where employees feel seen, heard, and valued. As a Great Place to Work, we offer: Weekends off. 5‑day Christmas leave. Healthcare from day 1 for you and your family. Free lunch and barista‑crafted coffee daily. Night shift differential for evening schedules. Subsidized gym membership and sports wellness clubs. Smartsourcing Exclusives (deals made just for you). Themed BFFs, monthly knockoffs, summer parties. Community give‑back programs and personal development workshops. And so much more Referrals increase your chances of interviewing at Smartsourcing by 2x. #J-18808-Ljbffr

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