Customer Onboarding Consultant

Overview

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

Our Guesty Lite team is on the lookout for an exceptional Customer Onboarding Consultant to join us. Are you ready to take on a new challenge and make an impact? We'd love to hear from you

Responsibilities

• Lead customer onboarding sessions for Guesty Lite users, ensuring seamless system configuration and product orientation.
• Clearly communicate the value of the platform and its key capabilities, encouraging account activation and feature adoption—driving conversion and retention.
• Identify customer intent, needs, pains and knowledge gaps—effectively addressing them in real time with the goal of driving activation, adoption and ultimately purchase.
• Establish expertise in the platform, including the setup process, key features and user journey; develop a deep understanding of the Guesty Lite customer profile.
• Deliver a personalized onboarding experience to customers, tailoring sessions based on account info, available context, and real time engagement during the call.
• Collaborate with cross-functional teams to ensure that issues and gaps that were not resolved during the session are addressed by the relevant stakeholders.
• Gather valuable customer feedback and relay it to the Product and Business teams to drive continuous improvement of both the platform and the onboarding process.

Requirements

• 6+ years of experience in customer facing roles—a must; sales experience—highly preferred; video-calls—highly preferred.
• 4+ years working in a tech company—a must; internet/digital space—highly-preferred; B2B-SaaS—an advantage.
• Excellent communication skills in English; ability to simplify complex and technical concepts and communicate value to customers over 45m+ video calls.
• Agile and adaptable, effectively absorbs evolving product features, customer engagement strategies, and operational processes—applying them quickly and effectively into the daily work to optimize customer success.
• Results-driven and goal-oriented, thrives in high-performance environments; relentlessly pursues leads, opportunities, and success metrics.
• Resourceful and solution-focused, demonstrates strong independent problem-solving skills, effective decision-making, and the ability to overcome roadblocks with minimal supervision.

Why You’ll Love Working With Us in Manila

Welcome to our Manila team Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Enjoy the best of both worlds with our hybrid work setup - focus at home, collaborate in the office.

Health & Wellness

• HMO with Life Insurance – Your health is our top priority.
• Dental Plan – For you and one lucky dependent.
• Wellness Programs – Stay sharp, stay healthy, stay balanced.

Grow, Glow, and Go Big

• Performance Bonuses & Incentives – Recognizing results, rewarding impact.
• Referral Program – Bring in awesome people and earn rewards
• Professional Development – Learn, lead, and level up your career.

Time Off & Time to Celebrate

• 24 Paid Leaves – Recharge, explore, or just Netflix and nap.
• Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji
• Team Events – We work hard and party harder

Office Perks That Make You Smile

• Weekly Waffles, Ice Cream, & Games – Yes, really.
• Unlimited Coffee – Your caffeine needs, fully supported.
• Fun Workspaces – Collaboration, comfort, and good vibes only.

Work Setup

• Hybrid
• Shifting schedule

Join us and discover how work can be both exciting and rewarding

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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