Customer Service Team Lead

3 days ago

Leyte, Philippines Buscojobs Full time

Job Description

Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.

ESSENTIAL REQUIREMENTS:

  • Confident in speaking American English and good at writing emails
  • Ability to multitask
  • Good computer skills and knows how to navigate the internet
  • Good Attendance record in previous employment
  • Great contributor even on matters outside his/her scope
  • Detail-oriented and highly organized
  • Can work on the night shift.
  • Willing to work on weekends with a rotational schedule

Employment Type: Full Time
Schedule: Night Shift
# of Available positions: 5
Cebu / Baybay Site: Full Onsite

About the Company

Prince Retail Group of Companies is a one-stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town.

Qualifications & Experience
  • Bachelor's Degree in Business Administration, Marketing or any related course
  • At least 6 months relevant work experience
Tasks & Responsibilities
  • Responsible for overseeing the work activities and transactions in the cashiering area and customer service area.
  • Helps in providing assistance to management which includes training, communicating company goals, ensuring safety practices and deadlines to team, keeps management updated on team performance, and motivates team members by giving recognition and small reward.
  • Computer Skills, Business Applications, Customer Relationship Management, Supplies Control and Management
Benefits
  • Competitive Salary and benefit package
  • HMO coverage upon regularization
  • Life and Health Insurance upon onboarding
  • Annual Leave credits with paid time-off during birthdays, bereavement, emergency or health-related cases etc.
  • Store discounts for all employees if you purchase in our chain of stores nationwide
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