Business Analyst

2 weeks ago

Quezon City, Philippines Pointwest Full time

Business Analyst (Logistics) We are seeking a Business Analyst with strong client-facing and leadership skills for an Application Management project in the Logistics industry. The ideal candidate can effectively bridge business needs and technical solutions while managing stakeholder relationships and ensuring deliverables are well-defined, documented, and aligned with client objectives. This role supports our commitment to Leadership, Excellence, and Innovation, and contributes to Pointwest’s culture of Agility, Accountability, Collaboration, Innovation, and Customer Centricity. Key Responsibilities Delighting Our Customers & Stakeholders Act as the primary client contact for issue management and communication. Translate client feedback into actionable requirements and documentation. Manage and track incident status, ensuring timely and accurate updates. Growing Our Business Identify recurring pain points and recommend process or system enhancements. Support initiatives that enhance client satisfaction and service delivery. Contribute insights that support account growth and client retention. Improving the Way We Work Maintain a knowledge base of issues and resolutions to improve efficiency. Coordinate with Development and QA teams on backlog prioritization and release cycles. Promote consistent documentation, reporting, and adherence to SLAs. Developing Yourself and Others Continuously enhance analytical, communication, and leadership skills. Share best practices and mentor junior team members. Participate in learning and development programs that support professional growth. Key Metrics Client satisfaction and communication quality Issue and backlog resolution rates within SLA Process improvement contributions and incident reduction trends Knowledge sharing and participation in upskilling initiatives Qualifications Required: Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Management, or related field At least 5 years of experience as a Business Analyst Hands‑on experience with Jira (backlog management, user stories, sprint tracking) Strong stakeholder management, communication, and analytical skills Working knowledge of SQL, SDLC, and Agile methodologies Proficiency in Google Workspace for collaboration and documentation Nice to Have: Experience in Logistics or Supply Chain operations Experience with ServiceNow or similar ticketing tools Why Join Pointwest At Pointwest, you’ll be part of a company driven by Leadership, Excellence, and Innovation—where we continuously seek better ways to serve our clients, grow our business, and develop our people. Join us and be part of a team that thrives on collaboration, agility, and customer success. #J-18808-Ljbffr

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