Advisor, Learning

Overview

Job Description - Advisor, Learning & Development VG)

Position Summary

White & Case Global Operations Center (Manila) LLP is seeking a Learning and Development Advisor to provide support in the development and execution of learning and development initiatives that meet the organization’s most critical needs. The role requires significant collaboration with stakeholders in managing training events, ensuring accurate and timely administration in the Firm’s Learning Management System (LM), and contributing to the overall effectiveness of L&D programs.

Our Functional Area

Trusted advisor or career coach, project manager or strategist, recruitment administrator, talent expert or experienced generalist? As part of our global People (Advisory) team, you can expect to utilize and develop your skills across every aspect of human resources and talent management. While traditional HR tasks are an important component of our work, we also apply this practical knowledge to high-level strategic initiatives that deliver on our employer value proposition to best enable and grow our business. We lead and manage significant projects to attract, retain and engage the best people, and we are recognized for our ability to get the job done. We’re proud of our high performance work ethic, as well as the central role that we play in fostering an inclusive and collaborative culture. Through extensive contact with partners and business services leaders, we are trusted to offer advice and implement changes that help our teams perform at the highest level and deliver outstanding client service. Working with us will enable you to become a great professional, and develop a uniquely broad range of experience to draw on throughout your career.

Duties and Accountabilities

• Receive, verify and process requests for all transactional and logistical support in the implementation of all training related activities of the Firm.
• Act as a subject matter expert and advisor in managing users, workflows and functionality, working with the HR Operations team on the integration with the HR information system (HRIS), and liaising with the provider where needed.
• Manage work instructions by ensuring new processes and process changes are documented and properly executed by the team.
• Serve as central point of contact and first level escalation for L&D related inquiries, advising necessary course of action within her level of expertise.
• Manage, monitor, and analyze cases received in the L&D queue in ServiceNow, ensuring accurate triage, timely resolution, and identification of recurring issues or trends. Provide insights and recommendations to improve team efficiency and productivity.
• Proactively identify and implement process improvements that enhance operational effectiveness while considering the overall employee experience and ease of interaction with L&D processes.
• Track requests and HR tasks status, escalate issues when needed and maintain accurate records for audit purposes.
• Be involved in discussions with HR Operations and HRIS regarding the development and improvement of new process, ensuring alignment to HROD L&D processes.
• Contribute expertise on the transition to Workday Learning, providing input on system functionality and supporting the integration of new features into L&D processes.
• Conducts training to onboard joiners, upskilling of team members
• Participate in the element of metrics monitoring and reporting, with a focus on analyzing the impact of team performance and outcomes.
• Collaborate with other functions on process alignment and improvement.
• Handles escalation, identify possible issues and propose recommendations.

Qualifications

• Bachelors degree preferred
• Strong attention to detail and clear passion for learning and has proven experience operating in a dedicated L&D role.
• Proficient in Microsoft Office Word and Excel
• Hands-on experience in administering Learning Management Systems (Workday Learning preferred).
• Skilled in managing requests and workflows through ServiceNow or similar case management tools.
• Excellent communication skills, both written and oral in English
• Exceptional determination, self-motivation and interpersonal skills and resolve
• Team Player and demonstrates professional, sound judgement; can think critically, objectively and strategically
• Excellent organisational and project management skills
• Open to rotating shifts

Location & Reporting

• This role is based in Manila.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1 The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Primary Location

Philippines-Manila

Expected Workplace : Hybrid

Job Posting

Aug 14, 2025, 10:51:31 AM

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