End User Content Specialist

End User Content Specialist (Hybrid / Night shift) Comcast Pasig, National Capital Region, Philippines Job Summary: Responsible for creation and maintenance of end user documentation. Converts technical and/or complicated information into clear, concise documents appropriate for various target audiences. Works with a variety of teams including Development, Quality Assurance and Feature Owners to produce a wide variety of technical publications including instructional materials, technical manuals and product documentation for use by business end users. Job Description Core Responsibilities Interviews subject matter experts and technical staff to collect information, prepare written text, and coordinate layout and organization. Reviews, critiques, and edits documentation including design documents, programmer notes and system overviews. Ability to transcribe recordings of software demonstrations is key. Manage multiple projects while meeting deadlines. Maintain internal documentation library, provide and/or coordinate special documentation services as required, and oversee special projects. Demonstrate strong organizational and project management skills and excellent writing and editing abilities. Regular, consistent and punctual attendance. Ability to work nights and weekends, variable schedules, and overtime as necessary. Other duties and responsibilities as assigned. Employees At All Levels Are Expected To Understand our Operating Principles and use them as guidelines for how you do your job. Own the customer experience by putting customers first and promoting our products and services. Be enthusiastic learners, users and advocates of our technology and digital tools. Win as a team by collaborating and embracing new ideas. Be part of the Net Promoter System by engaging with customers and seeking opportunities to improve. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for colleagues, customers, investors and communities. Disclaimer This information is intended to indicate the general nature and level of work performed by employees in this role. It is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees. Most sales positions are eligible for a Commission; most non-sales positions are eligible for a Bonus. Comcast provides comprehensive benefits to eligible employees to support physical, financial and emotional well-being. For details, please visit the compensation and benefits summary on our careers site. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 0-2 Years Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting Technology Information and Internet Telecommunications Referrals increase your chances of interviewing at Comcast by 2x Sign in to set job alerts for “Content Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr