Customer Care Senior Associate

1 week ago


Taguig, Philippines Pro Integrate PH Full time

Responsibilities Resolve customer issues digitally with professionalism and empathy Provide accurate troubleshooting and support across multiple channels De-escalate customer concerns while ensuring high satisfaction and retention Manage multiple requests and tasks while prioritizing effectively Collaborate with the team and work independently when needed Qualifications Bachelor’s degree (any field) At least 2.5 years of international contact center/customer service experience (hyper care support a plus) Prior digital/call center experience preferred Strong communication (written, oral, listening, comprehension) Fluent in Vietnamese and English (reading, writing, speaking) Good technical knowledge and troubleshooting skills (Excel, MS Office) Excellent time management, organization, and problem-solving abilities Adaptability in a fast-paced environment and strong decision-making skills Team-oriented, self-motivated, and customer-focused #J-18808-Ljbffr



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