Earn Up To 18K Monthly For Call Center Located At

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Earn Up To 18k Monthly For Call Center Located...

Posted today

Job Descriptions

Foundever – Call Center roles offering customer service and technical support with growth opportunities. Responsibilities and qualifications vary by position and location. Below are representative duties and requirements drawn from the provided content.

Technical Phone Support Specialist

The Technical Phone Support Specialist will provide excellent customer service and basic technical assistance to end clients experiencing issues with internet services. The ideal candidate will have effective communication abilities and a customer-first approach to basic troubleshooting and proper endorsement to Network Engineers.

  • Duties and responsibilities include serving as Level 1 support, answering inbound calls and providing basic technical assistance for troubleshooting service issues (e.g., device status checks, fiber break identification, basic troubleshooting steps, network issue awareness, circuit information).
  • Identify connectivity problems and capture details for transfer to Network Engineers or Field Engineers for further troubleshooting or fiber restoration.
  • Document customer interactions and follow-up steps in the ticketing system; perform outbound calls as needed.
  • Endorse and escalate complex issues to Network Engineers; maintain professional communication; ensure timely follow-ups to improve customer satisfaction.

Qualifications:

  • At least 6 months to 1 year of experience in technical support, helpdesk, or customer service.
  • Strong drive for career growth; excellent verbal and written communication; problem-solving and multitasking abilities; flexibility for shifting schedules.

Hiring Process and Privacy statements described in the content remain applicable.

Call Center - Customer Service Representative (CSR)

Urgent hiring for CSR/TSR roles. On-site opportunities in various locations. Perks include HMO, health and life insurance, paid training, and potential promotions.

Minimum qualifications typically include being a college graduate or having two years of college with BPO experience, or a senior high school graduate with experience. Salary ranges and schedule details vary by site.

  • Responsibilities generally include handling customer calls, inquiries about products/services, documenting inquiries, timely responses, and maintaining professional customer relationships.
  • Requirements often include 1 year of BPO/customer service experience or equivalent, and willingness to work onsite with shifting schedules.

Note: There are multiple postings with similar titles and varying specifics across locations.

General Notes

Job postings sometimes include multiple sites, onboarding processes, benefits (HMO, 13th month, overtime, bonuses), and privacy statements. Applicants should review site-specific details for exact requirements and compensation.

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